Quell Training Ltd

Quell Training Ltd


Quell are an established provider of consultancy and training, specialising in Conflict Resolution Management (Workplace Violence Training), Physical Intervention, Lone Working, Personal Safety Training, Train the Trainer packages and Security.
We provide accredited training and specifically tailor training programmes to your organisation’s needs, meaning your employees receive bespoke training. We work with private and public organisations, across all sectors within the North and South of Ireland and the rest of the UK.

We’re proud of the excellent relationships we have built with our clients over the past five years, which has led to repeat business, recommendations and interest from organisations across the European Union.

From our first meeting, we make a commitment to high standards, dedication and a friendly approach and it doesn’t end there. We also guarantee to be on-hand to assist and provide guidance in future.


Police Service Northern IrelandPrison Service Northern IrelandNorthern Ireland OfficeDepartment of Agriculture and Rural DevelopmentMinstry of DefenceClubsecSelect ManagementCobra SecurityFederal SecurityG4SRMSNICheckmate SecurityBanbridge CouncilCastlereagh CouncilTranslinkFold Housing GroupBrinksLimadavy CouncilPlanning Office Northern Ireland

Advantages of studying here

Here at Quell we take a modern approach to training which we believe achieves the best and indeed a more lasting impression on the learner enabling them to fulfil their learning needs.

Our aim is to leave behind the days of stuffy chalkboard presentations and move forward with full student participation, employing realistic scenarios and exercises based uniquely on the client’s working environment.

We promote class discussion and communicate a positive approach to the learners in a friendly and approachable manner, fully understanding that learners come from all walks of life with a vastly differing range of experiences and educational backgrounds.

Areas of specialisation

Our Approach

All our training programmes offer a tailored approach by clearly identifying your objectives derived from your personal or your organisation’s aims. We will then ensure that a clear line is met by our professional team of advisors.

All our courses are specifically directed towards your policies and workplace practice, to ensure the training is beneficial and worthwhile. Our training covers a range of subjects and can range from conflict resolution courses to dealing with difficult customers on the telephone. An outline of our bespoke courses include:
Review of current polices in relation to violence in the workplace
Conflict Management Training
Lone Working
Personal Safety Training
Dealing with Difficult Customers
Dealing with Difficult Colleagues
Dealing with Workplace Violence
We also run City and Guilds, Maybo and BIIAB accredited courses which range from physical intervention, train the trainer and conflict resolution. Courses we run include:
Train the Trainer
City & Guilds 7300 Introduction to Trainer Skills (PTLLS) (2 Days)
City & Guilds 7303 Level 3 Award in Preparing to Teach in the Life Long Learning Sector (PTLLS) (5 Days)
City & Guilds 7304 Level 4 Certificate in Teaching in the Lifelong Learning Sector (CTLLS)
City & Guilds 1886 Level 3 Award in Delivering Conflict Management Training (3 Days)
Maybo License to Practice (MLP) Conflict Management Train the Trainer (5 Days)
Maybo License to Practice (MLP) Physical Intervention Train the Trainer – Health/Education/Security/Safer work (5 Days)
BIIAB Level 2 Award in Security Guarding (3 Days – SIA Approved)
BIIAB Level 2 National Certificate for Door Supervisors (3 Days – SIA Approved)
BIIAB Level 2 Award in CCTV Operations (Public Space Surveillance) (3 Days – SIA Approved)
BIIAB Accredited Maybo Physical Intervention Programme (1 Day – SIA Approved)
Maybo Accredited Courses
Physical Intervention Courses directed towards all the above sectors
Physical Intervention Train the Trainer licensed courses
Conflict Management Train the Trainer licensed courses
Although training can easily be arranged or delivered by anyone, finding one specific solution that meets your overall objectives can be difficult. That is why we take the time and consideration to address all key areas to maximise the effectiveness of our training by following our 5 step approach:
Identify and assess
Planning and design
Development of policies and procedures
Training and Implementation
Guidance and support