Reception and Customer Care Skills
Short course
Inhouse
Description
-
Type
Short course
-
Methodology
Inhouse
Reviews
Course programme
The telephone response is very often the first impression a potential customer has of your business. It is therefore essential that your team are aware that handling calls badly can have a direct effect on the success of our business.
The course includes:
- Creating the right impression
- Callers and Company expectations
- Importance of your role
- Handling Complaints
- The Telephone System
You will be given the opportunity to use role-play and telephone equipment during the course.
Reception and Customer Care Skills