Reception & Telephony Skills

Doctrina Training & Consultancy Ltd

Short course

In Belfast City

£ 275 VAT exempt

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Description

  • Type

    Short course

  • Level

    Beginner

  • Location

    Belfast city (Northern Ireland)

  • Duration

    1 Day

  • Start date

    Different dates available

Receptionists are key members of the team in any organisation. Their role is crucial because they are usually the first point of contact and they create the first impression. They can influence whether or not callers favour your company and whether or not they will return.

Facilities

Location

Start date

Belfast City (County Antrim)
See map
St. Annes Square, 20 Talbot Street, BT1 2LD

Start date

Different dates availableEnrolment now open
Different dates availableEnrolment now open
Different dates availableEnrolment now open

About this course


This course is perfectly suited to new and existing receptionists, secretaries or administrators. It is also ideal for anyone who is greeting or dealing with customers either on your premises or via the telephone.


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Subjects

  • Receptionist
  • Telephone Skills
  • Customers
  • Incoming Calls
  • Clients
  • Telephone
  • Professional image
  • Techniques skills
  • Client and face-to-face
  • Telephone manner

Course programme

By the end of this course participants will be able to:

  • Understand the role of the receptionist
  • Know the general telephone skills and techniques
  • Understand the professional handling of incoming calls and the greeting message
  • How to portray a professional image, appearance and behaviour
  • Understand the communication skills required for telephone, client and face-to-face interaction
  • Understand the effective questioning techniques to maintain customer care
  • How to handle irate customers, the tips and tactics
  • Develop a professional telephone manner
  • Gain confidence in dealing with different types of people on the telephone and face to face

See related categories

Reception & Telephony Skills

£ 275 VAT exempt

The best Secretarial courses

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