The 17 modules that make up this detailed course should take around ten hours to complete, meaning it’s easy to pick up your new skills around your existing work and family obligations. Also, the course is yours for life, meaning you are free to go...
Questions & Answers
Add your question
Our advisors and other users will be able to reply to you
We are verifying your question adjusts to our publishing rules. According to your answers, we noticed you might not be elegible to enroll into this course, possibly because of: qualification requirements, location or others. It is important you consult this with the Centre.
Thank you!
We are reviewing your question. We will publish it shortly.
Or do you prefer the center to contact you?
Reviews
Have you taken this course? Share your opinion
Subjects
Communication Training
Team Training
Technology
Database training
Database
Receptionist
Course programme
What is a receptionist? We will define the nature of the role, and explain exactly what a front of house receptionist is
How to be prepared for literally anything - one day is never the same as the next
Being the face of the company - what you need to do, how you need to do it, what you need to wear, and how you need to present yourself
A general overview of the duties of a receptionist
The different types of receptionist roles there are in the job market, and why there are subtle differences between them
Legal receptionists
Medical receptionists
Educational institute receptionists
The principles to create a powerful first impression. How can this be done?
The principles to confirm how your message comes across. How can you check the message received is the correct one?
How to use voice, tone, and language to build trust, credibility, and confidence
How can you identify the customer's needs?
How to communicate using the tone of your voice and the language you use
How the lack of body language can sometimes impact on telephone conversations
The appropriate language to use during a professional telephone call
Follow up actions after a telephone conversation
We will reiterate the importance of good quality telephone skills
What is a formal message?
What is an informal message?
The vital nature of confidentiality when taking and sending messages
What a database may be used for
Confidentiality in terms of database use
How to maintain a database in the most effective way
The kinds of bookings/reservations you may need to do as part of your reception work
What are routine administrative tasks or procedures? A general overview
The differences between the duties of a receptionist and the duties of a secretary
The routine daily administrative tasks you should be undertaking as a receptionist
What is a filing system, and why is it important?
What is health & safety?
Who has the responsibility to ensure health and safety in the workplace?
What types of accidents or incidents can occur?
How can we all stay safe during our working hours?
What is confidentiality, and why is it important?
Data Protection, and how it affects both you and the workplace
The consequences of a breach of confidentiality
How to maintain confidentiality
What makes a successful meeting/pre-arrangements you need to make
What is minute-taking? How it is part of a receptionist's job, and how to do it
How minutes should be presented after the meeting, in terms of format and content
What arrangements may you need to make in terms of accommodation for meeting attendees?
What are organisational skills?
How can you prioritise?
Scenarios to help you understand how prioritising works in practice
Time management, how you can make it work for you
How written and verbal communication differs
What types of business communication in a written form you may need to use
Written communication formats
Formal and informal written communication
How technology plays a part in administrative work overall
What types of technology you may need to use
What software packages you may need to use
Away from the computer, how most of your daily working life includes technology in some guise
What is team work?
How does team work relate to a receptionist role?
What attributes make a good team player?
What are the advantages of team work, and are there any disadvantages?
Why the appearance of the reception area is just as important as personal appearance
How to make a reception area look welcoming, yet professional
Small extras which make all the difference
Reception area maintenance
The types of receptionist roles you can undertake, with one eye on career progression
The possible future career roads a current receptionist can take
The skills you can master during your time as a receptionist, to make you indispensable during your future career choices
Administrative career roads in more depth
A reiteration on what reception work is in its most basic form
Summing up the key skills and attributes a top receptionist should have
The importance of first impressions - let's sum it all up again!
