Receptionist Skills Diploma - CPD Certified
Course
Online
Description
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Type
Course
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Methodology
Online
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Class hours
66h
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Duration
Flexible
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Start date
Different dates available
Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists in your organization, then it is important to learn how to become a professional receptionist. This is important since you will be the front-line person of the organization and their impression of the business might come from you since you are the first person they would be dealing with. But you don’t have to worry! This course is specifically designed for you to learn the necessary skills, knowledge and information to become professional receptionist. Not only that, you will also learn about Office Management since it is part of your job as a receptionist.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
Businessmen, entrepreneurs or professionals that need to know about office management.
People who have an interest in becoming a professional receptionist.
This course is available to all learners, of all academic backgrounds.
Learners should be aged 16 or over to undertake the qualification.
Good understanding of English language, numeracy and ICT are required to attend this course.
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Receptionist
- Excel
- Word
- Powerpoint
- Office IT
- Communication Skills
- Ms Office
- Communication Training
- MS Excel
- Ms PowerPoint
- Ms Word
Teachers and trainers (1)
John Adams John
Instructor
Course programme
COURSE CURRICULUM
Module 1: Receptionist
- Receptionist
- Importance of Receptionist
- Different Types of Receptionist & Roles
- Communication Skills for Receptionist
- Telephone Skills
- Listening Skills
- Taking Messages
- Presenting & Appearance
- Reservation Procedure
- Confidentiality Checklist
- Being Organized as Receptionist
- Become
- ng a Successful Receptionist
Module 2: Communication Skills
- Techniques To Be A Spontaneous Speaker
- Knowledge Is Power – So Enrich Your Knowledge
- Remarkable Tips To Introduce Yourself
- Simple Strategies That Promote Conversations
- Speaking From The Heart
- Learn To Be A Good Listener First
- Stop Bragging About Yourself
- Easy Way To Start A Conversation
- Handle Criticism Smartly
- Asking For What You Want
Module 3: Interpersonal Skills
- Module One – Getting Started
- Module Two – Verbal Communication Skills
- Module Three – Non-Verbal Communication Skills
- Module Four – Making Small Talk and Moving Beyond
- Module Five – Moving the Conversation Along
- Module Six – Remembering Names
- Module Seven – Influencing Skills
- Module Eight – Bringing People to Your Side
- Module Nine – Sharing Your Opinion
- Module Ten – Negotiation Basics
- Module Eleven – Making an Impact
- Module Twelve – Wrapping Up
- Developing Interpersonal Skills Course- Activities
Module 4: Office Management Skills
- Building Your Management Team
- Building A Successful Brand
- Achieving Quality Through Teamwork
- Keys To Staying Motivated
- Improve Your Marketing
- Provide Top Customer Service
- Wrapping Up
Module 5: Microsoft Word
- Module One – Getting Started
- Module Two – Opening Word
- Module Three – Working with the Interface
- Module Four – Your First Document
- Module Five – Basic Editing Tasks
- Module Six – Basic Formatting Tasks
- Module Seven – Formatting Paragraphs
- Module Eight – Advanced Formatting Tasks
- Module Nine – Working with Styles
- Module Ten – Formatting the Page
- Module Eleven – Sharing Your Document
- Module Twelve – Wrapping Up
- Activities- Microsoft Word
Module 6: Microsoft Excel
- Module One – Getting Started
- Module Two – Opening Excel
- Module Three – Working with the Interface
- Module Four – Your First Worksheet
- Module Five – Viewing Excel Data
- Module Six – Building Formulas
- Module Seven – Using Excel Functions
- Module Eight – Using Quick Analysis
- Module Nine – Formatting Your Data
- Module Ten – Using Styles, Themes, and Effects
- Module Eleven – Printing and Sharing Your Workbook
- Module Twelve – Wrapping Up
- Activities – Microsoft Excel
Module 7: Microsoft PowerPoint
- Module One – Getting Started
- Module Two – Opening PowerPoint
- Module Three – Working with the Interface
- Module Four – Your First Presentation
- Module Five – Working with Text
- Module Six – Formatting Text and Paragraphs
- Module Seven – Adding Pictures
- Module Eight – Advanced Formatting Tasks
- Module Nine – Working with Transitions and Animations
- Module Ten – Setting Up Your Slide Show
- Module Eleven – Showtime!
- Module Twelve – Wrapping Up
- Activities-Microsoft PowerPoint
Receptionist Skills Diploma - CPD Certified