Receptionist Skills Diploma Level 3 - CPD Certified

COURSE CURRICULUM

Module 1: Receptionist

• Receptionist
• Importance of Receptionist
• Different Types of Receptionist & Roles
• Communication Skills for Receptionist
• Telephone Skills
• Listening Skills
• Taking Messages
• Presenting & Appearance
• Reservation Procedure
• Confidentiality Checklist
• Being Organized as Receptionist
• Becoming a Successful Receptionist

Module 2: Communication Skills

• Techniques To Be A Spontaneous Speaker
• Knowledge Is Power – So Enrich Your Knowledge
• Remarkable Tips To Introduce Yourself
• Simple Strategies That Promote Conversations
• Speaking From The Heart
• Learn To Be A Good Listener First
• Stop Bragging About Yourself
• Easy Way To Start A Conversation
• Handle Criticism Smartly
• Asking For What You Want

Module 3: Interpersonal Skills

• Module One – Getting Started
• Module Two – Verbal Communication Skills
• Module Three – Non-Verbal Communication Skills
• Module Four – Making Small Talk and Moving Beyond
• Module Five – Moving the Conversation Along
• Module Six – Remembering Names
• Module Seven – Influencing Skills
• Module Eight – Bringing People to Your Side
• Module Nine – Sharing Your Opinion
• Module Ten – Negotiation Basics
• Module Eleven – Making an Impact
• Module Twelve – Wrapping Up
• Developing Interpersonal Skills Course- Activities

Module 4: Office Management Skills

• Building Your Management Team
• Building A Successful Brand
• Achieving Quality Through Teamwork
• Keys To Staying Motivated
• Improve Your Marketing
• Provide Top Customer Service
• Wrapping Up

Module 5: Microsoft Word

• Module One – Getting Started
• Module Two – Opening
• Module Three – Working with the Interface
• Module Four – Your First Document
• Module Five – Basic Editing Tasks
• Module Six – Basic Formatting Tasks
• Module Seven – Formatting Paragraphs
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Styles
• Module Ten – Formatting the Page
• Module Eleven – Sharing Your Document
• Module Twelve – Wrapping Up
• Activities- Microsoft Word

Module 6: Microsoft Excel

• Module One – Getting Started
• Module Two – Opening Excel
• Module Three – Working with the Interface
• Module Four – Your First Worksheet
• Module Five – Viewing Excel Data
• Module Six – Building Formulas
• Module Seven – Using Excel Functions
• Module Eight – Using Quick Analysis
• Module Nine – Formatting Your Data
• Module Ten – Using Styles, Themes, and Effects
• Module Eleven – Printing and Sharing Your Workbook
• Module Twelve – Wrapping Up
• Activities – Microsoft Excel

Module 7: Microsoft PowerPoint

• Module One – Getting Started
• Module Two – Opening PowerPoint
• Module Three – Working with the Interface
• Module Four – Your First Presentation
• Module Five – Working with Text
• Module Six – Formatting Text and Paragraphs
• Module Seven – Adding Pictures
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Transitions and Animations
• Module Ten – Setting Up Your Slide Show
• Module Eleven – Showtime!
• Module Twelve – Wrapping Up
• Activities-Microsoft PowerPoint

• Recommended Reading: Receptionist Skills Diploma Level 3

• Mock Exam- Receptionist Skills Diploma Level 3

• Final Exam- Receptionist Skills Diploma Level 3

Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.