Receptionist Skills Diploma Level 3 - CPD Certified & IAO Approved
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Class hours
66h
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Duration
Flexible
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Start date
Different dates available
To become a receptionist requires having a high set of competence on how to manage, noting and alluding requests. Individuals looking to pursue this as their profession surely need to take this course to come an expert in their field. This is essential since you will be the cutting edge individual of the association and their impression of the business may originate from you since you are the key person they would be managing. This course is for you to learn the vital abilities and knowledge to become a professional receptionist. This also includes learning of Office Management, since it plays a high role in this profession and is a part of a receptionist responsibility.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.
Reviews
Subjects
- Receptionist
- Telephone Skills
- Excel
- Powerpoint
- Listening Skills
- Office IT
- Communication Skills
- Ms Office
- Communication Training
- MS Excel
- Ms PowerPoint
- Presenting & Appearance
Teachers and trainers (1)
Adams Academy
Instructor
Course programme
COURSE CURRICULUM
Module 1: Receptionist
Receptionist
Importance of Receptionist
Different Types of Receptionist & Roles
Communication Skills for Receptionist
Telephone Skills
Listening Skills
Taking Messages
Presenting & Appearance
Reservation Procedure
Confidentiality Checklist
Being Organized as Receptionist
Becoming a Successful Receptionist
Module 2: Communication Skills
Techniques To Be A Spontaneous Speaker
Knowledge Is Power – So Enrich Your Knowledge
Remarkable Tips To Introduce Yourself
Simple Strategies That Promote Conversations
Speaking From The Heart
Learn To Be A Good Listener First
Stop Bragging About Yourself
Easy Way To Start A Conversation
Handle Criticism Smartly
Asking For What You Want
Module 3: Interpersonal Skills
Module One – Getting Started
Module Two – Verbal Communication Skills
Module Three – Non-Verbal Communication Skills
Module Four – Making Small Talk and Moving Beyond
Module Five – Moving the Conversation Along
Module Six – Remembering Names
Module Seven – Influencing Skills
Module Eight – Bringing People to Your Side
Module Nine – Sharing Your Opinion
Module Ten – Negotiation Basics
Module Eleven – Making an Impact
Module Twelve – Wrapping Up
Developing Interpersonal Skills Course- Activities
Module 4: Office Management Skills
Building Your Management Team
Building A Successful Brand
Achieving Quality Through Teamwork
Keys To Staying Motivated
Improve Your Marketing
Provide Top Customer Service
Wrapping Up
Module 5: Microsoft Word
Module One – Getting Started
Module Two – Opening
Module Three – Working with the Interface
Module Four – Your First Document
Module Five – Basic Editing Tasks
Module Six – Basic Formatting Tasks
Module Seven – Formatting Paragraphs
Module Eight – Advanced Formatting Tasks
Module Nine – Working with Styles
Module Ten – Formatting the Page
Module Eleven – Sharing Your Document
Module Twelve – Wrapping Up
Activities- Microsoft Word
Module 6: Microsoft Excel
Module One – Getting Started
Module Two – Opening Excel
Module Three – Working with the Interface
Module Four – Your First Worksheet
Module Five – Viewing Excel Data
Module Six – Building Formulas
Module Seven – Using Excel Functions
Module Eight – Using Quick Analysis
Module Nine – Formatting Your Data
Module Ten – Using Styles, Themes, and Effects
Module Eleven – Printing and Sharing Your Workbook
Module Twelve – Wrapping Up
Activities – Microsoft Excel
Module 7: Microsoft PowerPoint
Module One – Getting Started
Module Two – Opening PowerPoint
Module Three – Working with the Interface
Module Four – Your First Presentation
Module Five – Working with Text
Module Six – Formatting Text and Paragraphs
Module Seven – Adding Pictures
Module Eight – Advanced Formatting Tasks
Module Nine – Working with Transitions and Animations
Module Ten – Setting Up Your Slide Show
Module Eleven – Showtime!
Module Twelve – Wrapping Up
Activities-Microsoft PowerPoint
Receptionist Skills Diploma Level 3 - CPD Certified & IAO Approved