Relationships and Assertiveness

Collaborative working and inter-personal relationships affect both the individual and departments. Advanced communication skills, assertion and managing the relationship issues help to ensure business success.

Sample of Content

• Awareness of self and impact on others
• Developing positive assertive behaviour
• Improving the use of key skills of communication
• Discussing and managing conflict
• Working with difficult people
• Barriers to good communication
• Understanding difference between aggressive, passive and assertive behaviour

Return on investment

• Understanding how your thoughts and beliefs limit your assertiveness
• Increasing your self awareness to influence behaviour

To enable mentors to:

• Access and use your intuition
• Increase opportunity of resilience when under pressure
• Involve the use of your emotional intelligence and apply it to intra / inter personal skills