Resolving Conflicts: Preventing and Addressing Conflicts in Petroleum Organizations - RCP

This course will cover:

• Recognizing conflict and what to do about it
• Personal conflict styles
• Essential elements for resolving conflict
• Estimating the cost of conflict to groups and organizations
• Resolve interpersonal conflict among subordinates
• Resolve team conflict
• Mediate internal company conflicts
• Use listening, expression and emotions skills to prevent and transform conflict
• Analyze more complex conflicts in order to develop better solutions
• Resolve conflict between yourself and another
• Promote a healthy conflict culture
• Identify and use specific processes for managing conflict in a project environment
• Strategic management of organizational conflict
• Principled negotiation approaches
• Use a conflict coaching model

See detailed overview