Retail Skills

Course Content

Award:
NVQ Level 2

What's it all about?:
You already fit the bill for a career in retail. You have already proved in practice that you are a 'people person', enthusiastic in providing quality service, decisive and self-motivated, analytical and flexible. With our course, under your belt, you will now be able to get a formal qualification that will recognise your professionalism, which will stand you in good stead for your next career step.

Progression:
Successful students may progress to the NVQ Level 3 in Retail Operations offerd at the College.

Entry Requirements:
In our experience in order to be successful on this level of course you will need one of the following:
• four GCSEs at grades D-F (including English and maths)
• a BTEC foundation diploma in a related subject
• an NVQ Level 1/technical certificate in a related subject
• successful completion of the Gateway/Newstart course
• successful completion of the E2E/Prince†s Trust course
• equivalent qualifications or relevant work experience.

In addition, you will need to be working in a related environment.

Duration: One year Course Overview
What does the course involve?:

Units include:
• display stock
• handling deliveries
• processing orders
• helping customers
• processing payments.

You will need to complete a total of six units (one mandatory and five optional) to achieve the full award. You will need to be working in a retail environment and have the support from your manager.

Mandatory unit:
• work effectively in your retail team

There are a range of optional units available, some of the more popular ones are shown below.
• Receive goods and materials into storage in a retail environment.
• Put goods and materials into storage in a retail environment.
• Keep stock on sale at required levels in a retail environment.

• Process payments for purchases in a retail environment.
• Give customers a positive impression of yourself and your organisation.

• Display stock to promote sales to customers in a retail environment.

• Provide information and advice to customers in a retail environment.

When can I study?:
Enrolments are available throughout the year

Are there any exams?:
Assessment is via observation in the workplace and through a portfolio of evidence.
Course Facts

Although we are not yet able to confirm dates or fees, applications for the next course are now welcome.