Retraining courses

...Most people are terrified of the idea of speaking in public and try their best to avoid having to do it. So it's small wonder that, when they eventually...

...degree of delegate involvement. Delegates will be able to practise the skills and techniques discussed and each will undertake at least two recorded telephone...

...By the end of the course delegates will: Identify ways in which greater rapport can be created with customers. Practise questioning and listening techniques...