Service Now.com Admin & Reporting Bootcamp (SERVICE NOW BOOTCAMP)

Engage ESM Training

Course

In Slough

£ 1,345 VAT inc.

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Description

  • Type

    Course

  • Location

    Slough

  • Duration

    3 Days

How to navigate and use the Service-Now.com user interface How to create new applications and modules How to extend the database schema How to configure data entry and display forms How to create complex rules for data entry validation The basis for the Service-Now object model The key concepts for designing and creating workflow The key concepts for creating items in the. Suitable for: Service-Now.com administrators and technicians Individuals seeking in depth administration knowledge Anyone who requires a fundamental understanding of the design, creation and deployment of reports in a Service-now.com environment.

Facilities

Location

Start date

Slough (Berkshire)
See map
Keypoint, 17-23 High Street, SL1 1DY

Start date

On request

About this course

You will benefit more from this course if you: An understanding of JavaScript and web 2.0 concepts Have a basic administrative understanding of the Service-now.com application but this is not essential. Familiarity with tool navigation would be useful..

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Course programme

Day 1 & 2

Course Objectives
  • How to navigate and use the Service-Now.com user interface
  • How to create new applications and modules
  • How to extend the database schema
  • How to configure data entry and display forms
  • How to create complex rules for data entry validation
  • The basis for the Service-Now object model
  • The key concepts for designing and creating workflow
  • The key concepts for creating items in the service catalogue
  • How to utilise default functionality such as the SLA module
  • How to extend the system with plug-ins
  • The best practice for managing the Service-Now configuration life-cycle
  • To produce basic reports and publish them
  • How to use the internal debugging tool
  • How to create a fully functioning room booking solution
  • How to navigate to, access, and run reports
  • The types of reports that can be created in Service-now.com
  • How to create gauges and dashboards
  • How to use report parameters and filtering techniques
  • The ways trend analysis can be used
  • How to define and create a metric
  • Viewing an OLAP cube and OLAP reporting options
  • The purpose of tables joins in the construction of complex reports
  • How to schedule reports
  • How to export reports


Prerequisites
You will benefit more from this course if you:

  • An understanding of JavaScript and web 2.0 concepts
  • Have a basic administrative understanding of the Service-now.com application but this is not essential.
  • Familiarity with tool navigation would be useful.



Who should attend
  • Service-Now.com administrators and technicians
  • Individuals seeking in depth administration knowledge
  • Anyone who requires a fundamental understanding of the design, creation and deployment of reports in a Service-now.com environment.
.

See related categories

Service Now.com Admin & Reporting Bootcamp (SERVICE NOW BOOTCAMP)

£ 1,345 VAT inc.

The best Java courses

See all

See all