Service Reception & Customer Care

TBS/47
Objectives:
By the end of the course, participants will understand how their attitude and behaviour effects the customers attitude and perception and will be able to deal with customers in a variety of contexts.
Content:
· The role of the receptionist.
· Customer perception and expectations.
· Communication skills.
· Problem solving and complaint handling.
· Work loading to satisfy customer requirements.
· Managing for customer care.
· Practical role play simulations. Additional Information:
"Roll playing" and Close Circuit Television are used extensively throughout the training to allow participants to practice the skills they have learnt and see the improvements they have achieved.
Certificates will be issued to successful attendee's.