Short communication courses

...Formal report writing can sometimes seem daunting, particularly when so much of our communication is now done via phone, email and text. There are three essential elements to successful reports: a clear sense of objective, a coherent structure and the confidence to write in an appropriate style...

...Suitable for: This course is for professionals who want to develop their professional English communication skills. in a work and social context...

...At the end of the programme delegates will be able to: Recognise different behavioural styles. Distinguish between assertive and aggressive communication. Recognise and overcome barriers to being assertive. Describe the principles of 'Transactional Analysis'. Use Transactional Analysis to build...

...Feel that delegates' self-confidence and selfbelief has been boosted significantly. Be able to act and look confident when necessary. Adapt their communication style to influence a person or a situation. Use their physical presence and body language as an effective communication. tool....

...Course contentKey Points Barriers to communication through the written word; understanding the objective of the report; getting the brief right...

... in the insurance industry who require international communication...

...At the end of the programme delegates will be able to: Recognise different behavioural styles. Distinguish between assertive and aggressive communication. Recognise and overcome barriers to being assertive. Describe the principles of 'Transactional Analysis'. Use Transactional Analysis to build...

... The win - win approach Negotiating persuasively The Psychology of negotiations None verbal communication skills Behaviour and Body Language reading skills...

... Establishing rapport P.M.A Non-Verbal Communication Postures and gestures Facial expression/Eye contact Orientation/proximity Appearance Tone of voice...

... other in a supervised format. Programme includes Unpacking coaching: what is it? Introduction to basic principles Good coaching; bad coaching Listening and communication...

...: • Basic concepts of IT • Using the computer and managing files • Word Processing • Spreadsheets • Database • Presentation • Information and communication...

... self-esteem -Improve confidence and influence Communication -Using symbolism and metaphor on multiple levels -Using language that engages all senses...

..., PowerPoint, discussions and presentations. Course materials Handouts. KSF Core Dimensions ■ Health Safety and Security ■ Quality ■ Communication ■ Service...

... required for customer care The importance and impact of communication in customer facing relationships Recognising your own communication style The building...

... and responsibilities of the seat supervisor Listening and communication styles Monitoring accessibility, delegation and educative style Achieving the best supervisory...

... Verbal and non-verbal communication A step by step approach Step by step techniques for changing behaviour Staying calm Challenging without damaging...

... from scratch; shaping and developing existing teams; building consensus; recognising, understanding and using non-verbal communication; building trust...

...Suitable for: Both professionals and individuals who are involved and wish to improve their inter-personal and intra-personal communication skills, and therefore achieving consistent results for themselves and their business...

...Voice and communication skills training do not insult the participant by teaching the obvious. What it does is to provide independent feedback about a speaker's use of these skills, and to enable conscious positive change to be explored and developed. Suitable for: Anyone who wants to improve...

... will of individuals Effective communication -Differences between data, information and knowledge -Testing for understanding (TFU) as opposed to questioning -Building...