Short communication courses

...The courses focus on practical English, and communication skills...

... their personal effectiveness through communication and who have had little or no previous training in assertiveness...

...In this course you will learn useful skills such as effective e-mail writing, note taking, writing memos and telephone communication skills. Suitable for: Those who are working for a UK company and would like to learn more about everyday business communication...

...Outlook is a programme madeup of several separate but interlinking functions. The aim of this course is to ensure that the delegate understands all the elements of Outlook to enable them to use it's full cpacity in communication and organisation...

...Examine the reasons staff exhibit ‘challenging behaviour&rsquo. Explore the use of assertive communication when managing staff. Understand and practise the skills for motivating people who work for you. Look at when and how to use you disciplinary process...

...This course is designed for care staff to increase their understanding of dementia and to develop appropriate communication skills for dementia clients...

...Communication skills are fundamental to functioning effectively in work and life. More than this, it opens doors to worlds beyond students’ present...

... Becoming a more accomplished listener and communicator Understanding the effect you have on others Putting more effective communication skills into practice...

...By the end of the session, participants will be able to: Differentiate between aggressive, passive and assertive behaviour; Identify the skills which are central to assertive behaviour; Describe the traits of effective communicators; Identify the effects of body language on communication; Describe...

... Language confidently in spoken and written communication. Appreciate, understand and demonstrate humour Be able to interrupt, summarise and take an active...

... of communication and styles of behaviour Understanding why things go wrong and referring problems Internal and external customers Pulling together Learning...

... of communication Non verbal communication Defusing high risk conflict Support and learning from conflict Is there an examination? The examination consists of...

... differently Communication What types of communication do we have/use? Interacting with an aggressive person What are the commoncauses to communication breakdown...

... of others. Who the course is aimed at: Employers, employees and private individuals who want to improve their communication skills and handle the difficult...

... organisation. To present a positive first and lasting impression To exceed customers expectations To develop communication skills To be able to handle difficult...

...Course Aim To develop the participants’ understanding of the role of signs in supporting communication. Outline Content Explaining signs...

.... The course covers the following topics: Communication skills The market place Who our customers are Customer Needs Disability Resolving customer service problems...

... the importance of attitude and motivation. Suitable for: This programme is for you if you want to find your own personal power, deal effectively with conflict and project a stronger image. You will discover your own personal style and learn how to use communication techniques and body language that will help...

... presentation techniques, finding and developing style, planning and preparation and the importance of non-verbal communication. Delegates will be given...

...Introduction Assertiveness is an attitude and a way of relating to the outside world, backed up by a set of skills for effective communication...