Short communication courses

...BIS Diploma General Information. Computer Fundamentals. Computer Applications in Business and Finance. Business Communication (BIS only). Organisational Behaviour. Financial Accounting. Principles of Programming. Networks and Distributed Systems. Quantitative Methods for Business and Management...

...-up �� identifying the information needed to support a professional receptionist or telephonist. Telephone Communication �� Making and receiving telephone calls...

... prerequisites word and outlook foundation level skills related courses further use of word course size minimum 6 delegates topics the purpose of the communication...

... and communication of the findings; creating the climate for change. Action Plan Participants plan and discuss what they will do on return to work...

... teamwork; managing conflicts; strengths and weaknesses; effective communication within the team Trust, Motivation and Leadership Manager as leader...

... to extend their English language and communication skills in a business context. The purpose of the course is to concentrate on developing communication...

... to structure and personalise answers through discussions and practice on: Communication skills Team playing Leadership and management Teaching, Audit...

... *Understanding the barriers to effective communication *Examining the different types of behaviour and the effect of your behaviour on others *Matching words with behaviour and positive use of body language. Suitable for: This course is designed for newly appointed or promoted team leaders, supervisors...

...To understand who your customers are and to appreciate their importance. To present a positive first and lasting impression. To keep one step ahead of the competition. To exceed customers' expectations. To improve every aspect of communication. To be able to handle difficult situations...

...To help delegates develop effective written work that achieves their. communication objectives. To help delegates create stimulating and persuasive copy. To help delegates develop their own writing style. To develop a structured approach to written communication. Suitable for: Any manager, leader...

... to master the principles and practices of effective, assertive communication...

... to master the principles and practices of effective, assertive communication...

...To consider the implications of dementia on the person. To explore the reasons behind the behaviour of someone with dementia. To consider and explore anticipatory responses. To examine the importance of the environment and routine. The importance of effective communication and life story...

... of verbal and body language on assertiveness ¨ Deal with criticism, confrontation and negativity, effectively and positively. Suitable for: This course is suitable for anyone wanting to improve their communication and assertiveness skills. A 25 pags plus Insights report is issued to all delegates who attend...

...The course is designed to help participants examine the different behaviours displayed by people and how to develop the necessary understanding and communication skills for effective people management. Suitable for: This course is designed for newly appointed or promoted team leaders, supervisors...

... Service is*Looking at your Company's image*Positive Communication. Learning how to recognise the different types of customer*Dealing with difficult situations or awkward customers* Developing a personal Action Plan. Suitable for: Aimed at anyone who regularly has contact with the Company's customers...

...Assertiveness is a management and staff communication skill that helps you feel good about yourself without denigrating the rights and privileges of others. It increases the chances of achieving win/win situations in human transactions that take place every day of our lives. Handled correctly...

... approaches to mental health difficulties examine the importance of communication when supporting people who experience mental health difficulties Case studies...

... behind Strengthening and supporting your self-image Circle of excellence - being your best Enhanced Performance and Communication Creating a programme...

... Suppliers Activity: Examples of good and bad customer service Communicating Effectively How Communication Works Recognising barriers to successful...