Social Housing and Tenant Management

Understand key principles of social housing and tenant support
Identify different tenancy types and legal responsibilities
Apply effective communication and conflict-resolution techniques
Recognise safeguarding and equality requirements
Manage tenant relations and service expectations
Support housing allocations and community engagement processes

This course is ideal for anyone interested in working in housing services, community support roles, or public-facing environments that involve tenant interaction. It is suitable for beginners exploring a career in social housing, as well as existing staff seeking to strengthen their knowledge of housing management, tenant rights, and service delivery. Jobseekers looking to enhance their CV with practical, people-focused skills will also benefit greatly.

It is particularly relevant to aspiring Housing Officers, Tenant Support Workers, Community Support Assistants, Customer Service Advisors, and those working within councils, housing associations, or charitable organisations. The content is accessible, easy to follow, and designed to support a wide range of learners, regardless of background.

Whether you want to start a new career path, expand your understanding of housing operations, or improve your ability to support tenants professionally, this course offers a flexible and informative way to build valuable skills.

There are no formal entry requirements to enrol on this course, making it accessible to learners from a wide range of backgrounds. It is suitable for anyone aged 16 or above who wishes to develop skills in social housing, tenant management, or community services.

Good English, basic numeracy, and general IT skills are recommended to ensure you can comfortably follow the materials and complete online learning activities. As the course is delivered digitally, learners will need access to a device with internet connectivity.

Upon successful completion of the Social Housing and Tenant Management, you will qualify for a UK and internationally recognised professional certification. You may also choose to formalise your achievement by obtaining your PDF Certificate for £9 or a Hardcopy Certificate for £15.

This course stands out for its flexible online format, allowing learners to study at their own pace and fit their training around existing commitments. The modules are expertly designed to provide clear, structured knowledge of social housing and tenant management, ensuring learners understand both principles and practical scenarios.

With a strong focus on real-world skills and community-based awareness, the course helps learners improve their confidence and strengthen their CV for future roles. The accessible online platform, self-paced structure, and professionally developed content make this course an excellent choice for anyone looking to enhance their housing-related career prospects.

Yes. The course is designed to be fully accessible for beginners with no prior experience in housing or tenant support. The learning materials use clear explanations, real-world examples, and practical insights to help learners understand key responsibilities and concepts. Whether you are exploring a new career or wanting to gain foundational knowledge, the content is structured to support learners at all levels while remaining relevant to current UK housing practices.

Completing this course can strengthen your CV and demonstrate a solid understanding of tenant management, housing operations, and community support principles. These skills are highly valued in roles such as Housing Officer, Tenant Support Worker, Community Advisor, and Customer Service roles within local authorities, housing associations, and charities. The course helps you build confidence, improve communication abilities, and gain sector-specific awareness that employers look for when recruiting.

The course is delivered entirely online, giving you the flexibility to study from anywhere, at a time that suits you. All modules, learning resources, and assessments are accessible through an easy-to-use digital platform. You can progress at your own pace, revisit modules when needed, and complete the course using any internet-enabled device. This flexible study method makes it ideal for learners balancing work, family, or other commitments.