Straight talking

The aim
To equip people with the confidence to get their views and ideas noticed.


About the programme
The basic rule of assertive behaviour is honesty. The thing that usually prevents people behaving and speaking with honesty is fear of the response - however, this fear is generally exaggerated.
With dramatic sequences and subtle humour, techniques of assertiveness are delivered in a powerful, convincing fashion, shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues.

Particularly suitable for junior management, sales personnel and purchasing staff, this programme is highly reassuring for anyone who has doubts about volunteering what they think - even when asked to do so.

It also demonstrates why aggressive behaviour doesn't work in the long run and why it's important to establish a negotiating position and stick to it.


The key outcomes
-Learn techniques to present personal opinions and ideas with confidence, honesty and respect
-By behaving more assertively you can be more positive and more productive in the workplace


Programme includes:
DVD (27 mins)
Course leader's guide
Delegate worksheets on disc
Powerpoint slides/OHPs on disc
Self-study workbook on disc


Information:
A Video Arts production featuring John Cleese, Peter Capaldi and Jennifer Saunders. Release date: 1991

Learning-chapters

• Definition of Assertiveness
• Submissive Behaviour
• Aggressive Behaviour
• The Balance Between Submissive and Aggressive Behaviour
• Be Honest About What's relevant
• Stick to your Bottom Line
• Make it Clear You're Negotiating on Equal terms
• Summary