Supervision & Monitoring - Inhouse

Introduction and course overview, Course Programme, Supervision defined, Successful transition, Core skills, Setting the right example, Roles of the supervisor, Responsibilities of the supervisor, Communication, Time management, Handling conflict, Goal setting, Performance monitoring, The importance of consistency, Reporting, Maintaining confidentiality, Importance of praise, Action plans, Course evaluation.

The course also looks at time management and dealing with conflict. Staff may display all of the skills required for supervision but will often be promoted without fully understanding what is required of them. This course defines the role and provides guidance on potential pitfalls as well as best practice for success.