Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform

Aims and Objectives
Configure and troubleshoot applications.
Set application compatibility settings.
Troubleshoot application installation problems.
Configure and troubleshoot e-mail account configurations.
Configure and troubleshoot Internet Explorer.
Configure and troubleshoot Outlook Express.
Configure the operating system to support applications.
Configure and troubleshoot file system access and file permission problems on multi-boot computers.
Resolve issues related to usability of applications.
Manage Microsoft Outlook® data including configuring, importing and exporting data and fixing corrupted data.
Resolve issues related to customizing Internet Explorer.
Resolve issues related to customizing Outlook Express.
Resolve issues related to customizing the operating system.
Configure and troubleshooting connectivity for applications.
Configure application security.
Identify and troubleshoot problems related to security permissions.
Answer end user questions related to application security settings.
Troubleshoot the TCP/IP protocol.

Target Audiences
This course is intended for new entrants and career changers new to the IT industry.

Prerequisites
Attended Course 2261: Supporting Users Running the Microsoft Windows XP Operating System.
Experience using Microsoft Office as a general user.
Experience using a Microsoft Windows operating system such as Microsoft Windows XP.

Course Content
Module 1: Introduction to Desktop Application Module 2: Support; Introduction to Troubleshooting Module 3: Applications; Supporting Microsoft Module 4: Internet Explorer; Supporting Outlook Module 5: Express; Supporting Microsoft Office
Module 6: Supporting Microsoft Outlook