Supporting Users and Troubleshooting Desktop Operating Systems

Course Content

One of the two core courses for the Microsoft Certified Desktop Support Technican (MCDST) Qualification.

After completing this course, students will be able to:

• Perform and troubleshoot an attended installation of the Windows XP operating system.
• Perform post installation configuration (user configuration, apply service packs, etc.).
• Answer end user questions related to upgrading from a previous version of Windows.
• Troubleshoot system startup and user logon problems. Monitor and analyze system performance.
• Monitor, manage, and troubleshoot access to files and folders.
• Troubleshoot connecting to local and network print devices.
• Configure and troubleshoot hardware devices and drivers.
• Configure and troubleshoot storage devices.
• Configure and troubleshoot display devices.
• Troubleshoot network protocols and services.
• Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
• Configure and troubleshoot input and output (I/O) devices.
• Configure support for multiple languages or multiple locations.
• Troubleshoot security settings and local security policy.
• Configure and troubleshoot local user and group accounts.
• Troubleshoot the TCP/IP protocol.
• Configure and troubleshoot Internet Connection Firewall (ICF) settings.
• Troubleshoot name resolution issues.
• Configure and troubleshoot remote connections.
• Configure and troubleshoot end user systems using remote Desktop and Remote Assistance.

You will then be able to take examiniation 70-271 as core credit towards the MCDST.

Prerequisites:
Before attending this course, students must have:

• Basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP.
• A basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer.
• Basic understanding of core operating system technologies including installation and configuration.
• A basic understanding of hardware components and their functions.
• A basic understanding of the major desktop components and interfaces, and their functions.
• A basic understanding of TCP/IP settings.
• How to use command-line utilities to manage the operating system.
• A basic understanding of technologies that are available for establishing Internet connectivity.