Supporting Users Running Applications on a Microsoft Windows XP Operating System

Prerequisites
Before attending this course, students must have:

Attended Course 2261 : Supporting Users Running Microsoft Windows Desktop Operating Systems

Experience using Microsoft Office as a general user.

Experience using a Microsoft Windows operating system such as Microsoft Windows XP.

Microsoft Certified Professional Exams
This course will help the student prepare for thefollowing Microsoft Certified Professional exam:

Exam 70-272 : Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Course Materials
The student kit includes a comprehensive workbook andother necessary materials for this class.

Course Outline
Module1: Introduction to Supporting Users Running Applications on Windows XP
After completing this module, students will beable to explain how to use troubleshooting guidelines and tools to supportusers running applications on Windows desktops.
Lessons

Overview of Desktop Application Support

The Windows System Architecture and Desktop Application Support

Troubleshooting Application Installation Issues
After completing this module, students will beable to:

Describe the role of the DST in application support and the tools available for troubleshooting applications.

Explain the importance of the Windows system architecture as it relates to troubleshooting applications running on Windows XP.

Troubleshoot application installation issues.

Module2: Troubleshooting Desktop Application Support Issues
After completing this module, students will beable to troubleshoot application compatibility issues and security issuesrelated to applications on client computers that run Windows XP.
Lessons

Troubleshooting Win32 applications

Troubleshooting security issues related to applications

Troubleshooting application compatibility issues

Troubleshooting MS-DOS-based and Win16 applications
Lab:Troubleshooting Desktop Application Support Issues
Aftercompleting this lab, students will be able to:

Troubleshoot a non-responsive application.

Troubleshoot security issues related to applications.
After completing this module, students will beable to:

Troubleshoot Win32 applications.

Troubleshoot security issues related to applications.

Troubleshoot application compatibility issues.

Troubleshoot MS-DOS-based and Win16 applications.

Module3: Troubleshooting Issues Related to Internet Explorer
After completing this module, students will beable to support Microsoft Internet Explorer.
Lessons

Configuring and Troubleshooting General Settings

Configuring and Troubleshooting Security and Privacy Settings

Configuring and Troubleshooting Content Settings

Configuring and Troubleshooting Connectivity Settings

Configuring and Troubleshooting Program Settings

Customizing Internet Explorer
Lab:Troubleshooting Issues Related to Internet Explorer
Aftercompleting this lab, students will be able to:

Troubleshoot Internet Explorer issues related to general settings.

Troubleshoot Internet Explorer issues related to security settings.

Troubleshoot Internet Explorer issues related to connectivity settings.

Troubleshoot Internet Explorer issues related to advanced settings.

Customize Internet Explorer.
After completing this module, students will beable to:

Configure and troubleshoot general settings.

Configure and troubleshoot security and privacy settings.

Configure and troubleshoot content settings.

Configure and troubleshoot connectivity settings.

Configure and troubleshoot program and advanced settings.

Customize Internet Explorer.

Module4: Troubleshooting Issues Related to Outlook
After completing this module, students will beable to troubleshoot issues related Outlook.
Lessons

Configuring Outlook to Use Exchange Server

Configuring Outlook Data

Configuring Outlook for Internet E-Mail

Troubleshooting Outlook
Lab:Troubleshoot Issues Related to Outlook
Aftercompleting this lab, students will be able to:

Troubleshoot RPC connections to Exchange Server.

Troubleshoot issues related to managing Outlook data.

Troubleshoot Outlook Internet Mail connectivity.
After completing this module, students will beable to:

Configure Outlook to use Microsoft Exchange Server.

Manage Outlook data.

Configure Outlook for Internet e-mail.

Apply guidelines for troubleshooting Outlook.

Module5: Troubleshooting Issues Related to Office
After completing this module, students will beable to support Microsoft Office.
Lessons

Configuring and Troubleshooting an Office Installation

Configuring Office Security

Configuring Office Recoverability

Configuring Office Language Features
Lab:Configuring Issues Related to Office
Aftercompleting this lab, students will be able to:

Repair a damaged Office installation.

Enable document recovery.

Use Shadow Copy to recover previous versions of documents.
After completing this module, students will be ableto support Microsoft Office.
Specifically, students will be able to:

Configure and troubleshoot an Office installation.

Configure Office security.

Configure Office recoverability.

Configure Office language features.

Module6: Troubleshooting Issues Related to Outlook Express
After completing this module, students will beable to support Microsoft Outlook Express.
Lessons

Configuring Outlook Express for E-Mail

Importing and Exporting Outlook Express Data

Configuring Outlook Express for Newsgroups
Lab:Troubleshooting Issues Related to Outlook Express
Aftercompleting this lab, students will be able to:

Configure Outlook Express for e-mail.

Troubleshoot issues related to Outlook Express data.

Configure Outlook Express for newsgroups.
After completing this module, students will beable to support Microsoft Office.
Specifically, students will be able to:

Configure Outlook Express for e-mail.

Import and export Outlook Express data.