Supporting Users running Applications on Windows XP

Course Content

The second of the two core fundamentals for the MCDST Qualification.

After completing this course, students will be able to:

• Configure and troubleshoot applications.
• Set application compatibility settings.
• Troubleshoot application installation problems.
• Configure and troubleshoot e-mail account configurations.
• Configure and troubleshoot Internet Explorer.
• Configure and troubleshoot Outlook Express.
• Configure the operating system to support applications.
• Configure and troubleshoot file system access and file permission problems on multi-boot computers.
• Resolve issues related to usability of applications.
• Manage Microsoft Outlook data, including configuring, importing, and exporting data, and fixing corrupted data.
• Resolve issues related to customizing Internet Explorer.
• Resolve issues related to customizing Outlook Express.
• Resolve issues related to customizing the operating system.
• Configure and troubleshooting connectivity for applications.
• Configure application security.
• Identify and troubleshoot problems related to security permissions.
• Answer end user questions related to application security settings. Course for exam 70-727.