Supporting Windows Vista Computers with Desktop Images and Application Packages

Target Audience
This course provides students with the knowledge and skills to use a Windows Vista oeprating system image and application package deployment insfrastructure to minimize the downtime at the Windows Vista client. It is designed for experienced enterprise level IT professionals.

Pre-Requisites
Before attending this course, students must have the following pre-requisites:Familiarity with PC hardware and devices.Basic Windows and Active Directory knowledge.Be able to map network file shares.Have experience working from a command window.Have expereince installing applications from media (CD/DVD).Experience with configuring BIOS options.Be familiar with reviewing support logs.It is recommended, but not required, that students have completed Courses 5115 and 5116.

Purpose
After completing this course, students will be able to describe how the Windows Vista deployment options can be used to improve the support experience at the desktop; identify the most appropriate method to support Windows Vista recovery on site; identify the components of the Windows Vista user state and safely backup and restore that data; utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer; explain how to troubleshoot Windows Vista application package installations.

Course outline

1. Preparing to Apply Desktop Images
2. Supporting Computers with Desktop Images
3. Restoring and Validating User State
4. Preparing to Install an Application Package
5. Creating and Deploying an Application Installation Package
6. Troubleshooting Application Installations

Module 1:Preparing to Apply Desktop Images

• This module explains how to describe the necessary steps required to prepare a computer for Windows Vista image deployment.
• Identifying the Support Scenarios
• Preparing the Target Computer
• Backing up the User State
• Lab: Preparing to Apply Desktop Images

• Describe the role of desktop images and application packages in desktop support.
  
• Describe the Support Scenarios.
  
• Prepare the Target Computer.
  
• Backup the User State.
  

Module 2:Supporting Computers with Desktop Images

• This module explains how to apply a Windows Vista operating system image to a target computer.
• Obtaining the Desktop Image
• Verifying the Desktop Image Application
• Lab: Applying Desktop Images

• Determine the best method to obtain the desktop image.
  
• Apply a desktop image.
  
• Verify the desktop image application.
  

Module 3:Restoring and Validating User State

• This module explains how to restore and validate user state on a newly deployed Windows Vista desktop image.
• Restoring User State
• Verifying User State
• Lab : Restoring and Verifying User State

• Restore User State.
  
• Verify User State.
  

Module 4:Preparing to Install an Application Package

• This module explains the steps required to prepare a Windows Vista computer for application installation.
• Preparation Steps for Installing an Application Package
• Testing Application Packages
• Lab: Preparing to Install an Application Package

• Restore User State.
  
• Verify User State.
  

Module 5:Creating and Deploying an Application Installation Package

• This module explains how to create and deploy application installation packages to Windows Vista computers.
• Application Package Deployment Methods
• Creating the Application Packages
• Lab : Creating and Deploying an Application Installation Package

• Identify application deployment methods.
  
• Create application packages.
  

Module 6:Troubleshooting Application Installations

• This module explains how to troubleshoot issues that are affect application package installation.
• Application Installation Troubleshooting Techniques
• Lab : Troubleshooting Application Installation

• Use application installation troubleshooting techniques.
  
• Identify application installation errors.