System IT - ITIL Foundation
Course
In Carlisle
Price on request
Description
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Type
Course
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Location
Carlisle
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Duration
3 Days
Facilities
Location
Start date
Carlisle
(Cumbria)
See map
1b South Mill, Warwick Mill, Warwick Bridge, CA4 8RR
Start date
On request
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Course programme
Course Content
- Introduction to and reasons for ITIL®
- ITIL® vocabulary, key terminology and processes
- Inter-dependencies of the ITIL® modules
- Justifying ITIL® in an organisation
- ITIL® and Quality
- Planning for Service Management
- Service Level Management and SLAs
- Understanding, identifying and controlling IT resources
- Effective handling of incidents and problems, speedy restoration of services and resolution of problems
- Understanding the essential role of the Service Desk in delivering quality IT services that delight your customers
- Controlling changes in an organisation and delivering required benefits through controlled release processes
- Capacity planning for IT resources
- Planning for high availability and IT Service Continuity, anticipating large and small service interruptions
- Understanding the financial issues inherent in providing quality IT services
- Improved Management reporting as a result of disciplined data collection
- Examination practice, technique, hints & tips.
System IT - ITIL Foundation
Price on request