System IT - ITIL Foundation

Course

In Carlisle

Price on request

Description

  • Type

    Course

  • Location

    Carlisle

  • Duration

    3 Days

Facilities

Location

Start date

Carlisle (Cumbria)
See map
1b South Mill, Warwick Mill, Warwick Bridge, CA4 8RR

Start date

On request

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Course programme

Course Content

  • Introduction to and reasons for ITIL®
  • ITIL® vocabulary, key terminology and processes
  • Inter-dependencies of the ITIL® modules
  • Justifying ITIL® in an organisation
  • ITIL® and Quality
  • Planning for Service Management
  • Service Level Management and SLAs
  • Understanding, identifying and controlling IT resources
  • Effective handling of incidents and problems, speedy restoration of services and resolution of problems
  • Understanding the essential role of the Service Desk in delivering quality IT services that delight your customers
  • Controlling changes in an organisation and delivering required benefits through controlled release processes
  • Capacity planning for IT resources
  • Planning for high availability and IT Service Continuity, anticipating large and small service interruptions
  • Understanding the financial issues inherent in providing quality IT services
  • Improved Management reporting as a result of disciplined data collection
  • Examination practice, technique, hints & tips.

System IT - ITIL Foundation

Price on request