Team Leading Knowledge Level 2

Successful completion of the training programme and assessment will enable students to understand:

• Employee rights and responsibilities


• Career pathways in Team leading


• Communicating with customers


• Promoting goods and services


• Working as a team.

This qualification introduces candidates to:

Unit 1: Preparing to lead the team

• Understand key leadership roles


• Understand the benefits of working with colleagues


• Understand the team leader’s role in health, safety and security


• Understand the team leader’s role in procuring resources


• Understand the team leader’s role in customer service


• Understand how information is managed

Unit 2: Support development of self and team members

• Understand the performance requirement of a team leader


• Understand how to measure progress against agreed personal objectives


• Understand how to support and communicate with others

Unit 3: Communication and the team leader

• Understand the importance of effective communication with colleagues


• Presenting information and giving instructions


• Understand how to take part in meetings

Unit 4: Equality, diversity and the team leader

• Understand the support disabled team members or colleagues require


• Understand how to support ethnic diversity and minority groups

Unit 5: Motivating the team

• Understand motivational theory


• Understand the use of delegation as a motivational tool


• Understand the importance of development activities in motivation


• The importance of recognition

Outline programme

Successful completion of the training programme and assessment will enable students to understand:

• Employee rights and responsibilities


• Career pathways in Team leading


• Communicating with customers


• Promoting goods and services


• Working as a team.