Train the Trainer Serenity Course

Understand key principles of social housing management
Apply property maintenance and inspection procedures
Strengthen skills in tenant support and communication
Follow health, safety, and building security standards
Carry out risk assessments confidently
Support safe, compliant, well-managed housing environments

This course is suitable for anyone looking to develop essential knowledge in social housing management, community safety, and property maintenance. It is ideal for new entrants to the housing sector as well as those already working in housing associations, local authorities, tenant support roles, or neighbourhood services. Individuals considering careers in building management, housing support, community welfare, or property maintenance will also find the course highly beneficial.

The content is designed to be accessible for learners from a range of backgrounds, offering a clear introduction to the responsibilities involved in maintaining safe and secure homes. Whether you wish to enhance your understanding of tenancy management, gain confidence in housing compliance, or upskill for a future career, this programme provides a strong, practical foundation. It is equally valuable for volunteers, team leaders, support workers, and those seeking to improve their CV with recognised housing-related skills.

There are no formal entry requirements for this course, making it accessible to all learners. It is suitable for individuals aged 16 and above who wish to study social housing management and safety at their own pace. To ensure a smooth learning experience, learners are advised to have good English language skills, basic numeracy, and confidence using a computer or digital device. These abilities will help you navigate the course materials, understand key concepts, and complete the assessments effectively. A willingness to learn about housing systems and community safety will further support your progress.

Upon successful completion of the Social Housing Management, Maintenance, Safety and Security, you will qualify for a UK and internationally recognised professional certification. You may also choose to formalise your achievement by obtaining your PDF Certificate for £9 or a Hardcopy Certificate for £15.

This course stands out for its flexibility and self-paced structure, allowing learners to study from anywhere and progress in their own time. Each module is carefully designed by subject experts to provide practical, career-focused knowledge directly relevant to social housing roles. The content covers essential areas such as maintenance, safety, compliance, and tenant support, helping learners build confidence in real housing environments. With skills that enhance any CV, this course offers a strong advantage for those exploring careers in housing associations, local government, or community support. Its clear layout and accessible language ensure a smooth and enjoyable learning experience for all learners.

No. This course is designed to be accessible for learners with no prior experience in social housing or property management. The modules use clear, straightforward language to introduce key concepts such as maintenance, safety standards, inspections, and tenant communication. Each topic is delivered step by step, allowing beginners to build confidence at a comfortable pace. Whether you are new to housing services or returning to learning after a break, the course provides a smooth and manageable introduction to the essentials of social housing management.

Completing this programme strengthens your CV with valuable skills recognised across the UK housing sector. The course supports career development in roles such as housing officer, tenant support worker, maintenance coordinator, neighbourhood safety assistant, and community support staff. Employers value candidates who understand housing safety, compliance, maintenance processes, and effective tenant communication. Whether you are seeking promotion or aiming to enter the housing field, the knowledge gained can help you stand out in a competitive job market.

The course is delivered fully online through an easy-to-use learning platform. You can study at your own pace using any computer, tablet, or smartphone. All materials, assessments, and learning resources are available instantly once you enrol, with no fixed schedule or deadlines. This flexible study method allows you to continue learning alongside work, volunteering, or other commitments. You can revisit lessons at any time, complete assessments when ready, and progress smoothly until you achieve your certificate.