Train the Trainer Serenity Course
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Challenging people exist everywhere, in your office, classroom or among the audience. Handling such challenging people is a giant challenge itself. But to succeed as a trainer or business leader, you must have to overcome it.
Negative emotions and habits like, showing up late, nagging, unnecessary repetitive questions, argumentative attitude, insubordinations, not paying attention, these dissenting behaviours not only affects your “giving” mindset but also takes the focus away for other employees and trainees.
You can’t ignore such preposterous and damaging behaviours yet can’t go with outright direct dismissals too. Dealing with such challenging people requires strategic and psychologically evaluated actions.
This Train the Trainer Serenity Course will provide you with 50+ proven tools and techniques to deal with challenging people. You will also learn about 8 different types of difficult people and understand the psychology behind their behaviour. In addition to that, the course discusses 20 case studies to help you understand and evaluate different challenges in handling difficult personalities.
Upon completion, you will be able to display leadership qualities by confronting different challenging behaviours, inspire the trainees and employees and mitigate negativity from the system.
Facilities
Location
Start date
Start date
About this course
The Train the Trainer Serenity Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
After successfully completing the MCQ assessment, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
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All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 5 years
Subjects
- Trainer
- Spotlight
- Introduction
- Interruptions
- Experts
- Handle Negativity
- Placate Resenters
- Fault-Finders
- Hecklers
- Shut Down
Course programme
Welcome to Serenity
- Introduction and Welcome
- Hog-Tie the Talk Hogs
- Give the Experts the Spotlight
- Simmer Down the Know-it-Alls
- Placate Resenters – Part 1
- Placate Resenters – Part 2
- Handle the Fault-Finders
- Shut Down the Hecklers
- Stimulate Stubborn Passivists
- Engage the Distracted Inefficient
Train the Trainer Serenity Course