18

Call Centre Training

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  • Call Centre
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  • Courses and Training 87
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  • £500
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  • Personal Development 18
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WHERE TO STUDY
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  • All 18
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  • Classroom-based 9
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  • Training
  • Northampton
  • 1 Day

...To gain knowledge and skills on call centre management and employee training. Suitable for: Call centre supervisors, managers, employees and experienced staff need training... Learn about: Call Centre... More


Price on request
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  • Training
  • Isle Of Wight

...Before starting on the call centre 'script', begin by understanding your customer! Performance in People has been at the heart of customer service... Learn about: Call Centre, Customer Service Skills... More


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Cold Calling: Chickens training in Coventry
Management Training & Development
  • Training
  • Coventry

...This course we will provide you with step by step methods for enjoying the experience of following up leads and converting them into prospects. Suitable for: Call centre staff responsible for making outbound calls to convert leads into prospects, outbound Telesales operators, anyone who is making... Learn about: Customer Service Skills, Influencing Skills, Negotiation Skills... More


Price on request
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  • Training
  • Torquay

... from a tailor made course that not only addresses their specific needs, but that also includes 'live' calls. This 'hand holding' session, in a real life situation... Learn about: Influencing Skills, Customer Service Skills, Negotiation Skills... More


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Telephone Skills - Inhouse training
Business Enhancement Training
  • Training
  • Inhouse
  • 1 Day

...This Telephone Skills training course is designed to Improve language and phrases, increase confidence and a create a professional telephone voice with the ability to structure and lead calls in the right direction. Suitable for: This Telephone Skills Training Course is ideal for staff using... Learn about: Negotiation Skills, Influencing Skills, Persuasion Skills... More


£275
VAT inc.
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  • Training
  • Coventry
  • 1 Day

...Recognising the impact of voice and tone. Using listening skills and questioning techniques. Effectively handling difficult callers. Increasing confidence to deal with calls competently. Delivering messages promptly and accurately. Suitable for: First impressions count. This course is designed... Learn about: Call Centre, Effective Communication, Verbal Communication... More


£215
VAT inc.
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Call Centre training in London
InTuition Languages
  • Training
  • London

... to clients markets. Cultural Training for Off-Shore Call Centres Outsourcing to an off-shore call centre requires total confidence that the new... Learn about: Call Centre... More


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Call Monitoring - Inhouse training
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • 1 Day

...Call Monitoring Duration: 1 Day This course is recommended for managers and team leaders who are responsible for managing the telephone interface... Learn about: Call Centre, Customer Care, Customer Service Skills... More


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Telephone Service Skills (Part 2) - Inhouse training
Creativedge Training & Development Ltd
  • Training
  • Inhouse

...Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception... Learn about: Customer Service Skills, Call Centre, Sales Training... More


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Telemarketing Essentials - Inhouse training
Pass Training
  • Training
  • Inhouse
  • 3h

... accounts, which were once a real source of profit. Open New Accounts . Generating more sales through creative use of the telephone on repeat calls and... Learn about: Call Centre... More


£175
+ VAT
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  • Training
  • Northampton

... receptionist skills through to advanced telephone skills & techniques, telesales and call centre programmes, that are tailored to company and employee... Learn about: Negotiation Skills, Influencing Skills, Customer Service Skills... More


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Desk Trainer/Buddy - Inhouse training
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • 2 Days

... important is on the job training provided by desk trainers / buddies. This course recognises particularly in a Call Centre environment, desk trainers... Learn about: Call Centre... More


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Telemarketing Essentials training in London
Pass Training
  • Training
  • London
    and another venue.
  • 3h

... accounts, which were once a real source of profit. Open New Accounts . Generating more sales through creative use of the telephone on repeat calls and... Learn about: Call Centre... More


£175
+ VAT
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Advanced Telephone Techniques - Inhouse training
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • Advanced
  • 2 Days

...Deal with all types of difficult calls and situations assertively. Suitable for: People who work with customers, clients and suppliers whether on the telephone or face to... Learn about: Customer Care, Customer Service Skills, Call Centre... More


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Successful Selling - Face-to-Face & Telephone training in London
Pass Training
  • Training
  • London
    and another venue.
  • 6h

...Overcoming Objections; Actively Listening, Closing the Sale; The move to the next step; the follow-up Golden Rules for Success... Learn about: Call Centre, Negotiation Skills, Customer Service Skills... More


£290
+ VAT
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Basic Telephone Techniques - Inhouse training
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • 2 Days

... based on a call. This course highlights the standards required in a business and is designed to be included as part of an induction programme... Learn about: Call Centre, Customer Service Skills... More


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Successful Selling - Face-to-Face & Telephone - Inhouse training
Pass Training
  • Training
  • Inhouse
  • 6h

...Overcoming Objections; Actively Listening, Closing the Sale; The move to the next step; the follow-up Golden Rules for Success... Learn about: Customer Service Skills, Call Centre, Negotiation Skills... More


£290
+ VAT
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Providing Excellent Customer Service - Inhouse training
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • 1 Day

...Adopt a pro-active approach when handling complaints and difficult situations Course Outline Good vs Bad Service Levels Producing a model of good practice... Learn about: Call Centre, Customer Service Skills, Customer Care... More


Price on request
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