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Distance and online learning Customer Management training
- Training
- Online
- Beginner
...Customer service training and development is simply defined as ‘the formal, on-going efforts that are made within an organisation to improve the performance of its employees.’ Customer service goes above and beyond the point of purchase. It concerns the activities before, during... Learn about: Training and development, Customer Service Training, Customers care...
- Training
- Online
- Intermediate
- Different dates available
- 3 Months
- Virtual classes
- Support service
- Delivery of study materials
- Online campus
...Quality customer service is the backbone of any sized business operation. It can mean even more for small business owners and sole traders where competition is high from other similar service providers. The questions is, how can unforgettable customer service be part of your point of difference... Learn about: Customer Service...
- Training
- Online
- Intermediate
- Different dates available
- 3 Months
- Support service
- Online campus
- Delivery of study materials
- Virtual classes
...A complaint is an expression of dissatisfaction made by a customer. They might be reasonable or non-justifiable however they require some form of response. With social media providing customers a global forum to comment on your business, the way your staff handle customer complaints has become...
- Training
- Online
- Intermediate
- 1 Day
...This 1 Day workshop is designed around the PROUD Principle® which builds into a set of key principles in achieving excellent customer service. The PROUD Principle® can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal use... Learn about: Customer Service, Emotional Intelligence, Questionning skills...
- Training
- Online
- Intermediate
- 1 Day
... Consultants Instructor: Tonia Morris , your Generational Connector, and Founder of Simply HR, LLC a Consultant and Management Firm along with a speaking... Learn about: Employee Performance, Talent Management, Employee training...
- Training
- Online
- Different dates available
... customer needs and much more... Learn about: Communication Training, Customer Service, Care Management...
- Training
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Virtual classes
- Support service
- Online campus
... customer needs and much more... Learn about: Customer Retention, Customer Manager, Communication Skills...
- Training
- Online
- Beginner
- Different dates available
- Support service
- Delivery of study materials
...Learn how to handle a customer complaint professionally and effectively with this online course. Builds both your confidence and your skills to handle all types of complaint - whether made in person, by telephone or by email. Learn at your own pace and at a time to suit... Learn about: Skills Communication, Customer complaint handling skills, Customer Service Skills...
- Training
- Online
- Beginner
...Customer Service Development Plan is a key part of maintaining a business, as it explains how workers should manage customer relationships more effectively and in an appealing way. CRM is a basic business function which shapes and builds a mutually helpful relationship between a supplier... Learn about: Customer Retention, Customer Services, Customer Service...
- Training
- Online
- Beginner
... the common reasons for customer grievances, the importance of having an effective complaint management process and performance response standards. This informative unit explores the different types of complainers and the complaint-management process including the guidelines for handling complaints... Learn about: Quality Training, Customer Services, Quality Improvement...
- Training
- Online
- Beginner
... feedback from helplines can be conducted through the contact centre. Effective customer feedback administration can lead to better customer devotion and satisfaction with increased loyalty. This insightful unit offers a complete introduction to feedback and its essentials including an in-depth... Learn about: Service level management, Service Excellence, Service Management...
- Training
- Online
- Beginner
.... In terms of organisational culture, empowerment is identified by individual autonomy measurement. Most organisations realise that even the best customer service strategies can fail if customer service representatives don't perform their roles well. The workforce is the soul of the organisation... Learn about: Customer Service Empowerment, Customer Service Empowerment & Ownership, Service Excellence Management...
- Training
- Online
- Intermediate
...The telephone is the most effortless path for your customers to reach your business should they have an issue or simply require information. This opens up the need to convey strong customer service via the telephone. The telephone may be no substitute for face-to-face conversation... Learn about: Customer Care, Customer Service Telephone Techniques, Customer Service Telephone...
- Training
- Online
- Beginner
... quality to internal customers and providing training materials are also covered in the unit. You will learn how to develop an effective communication strategy... Learn about: Customer Services, Communication Training, Quality Training...
- Training
- Online
- Beginner
... your unprofitable customers, you must shift your focus and concentration to profitable customers. Unprofitable customers consume resources that might be better dedicated to profitable customers; thus, they actually cost you more and give you less. Paying less attention to the unprofitable customers... Learn about: Database training, Customer Manager, Customers care...
- Training
- Online
- Beginner
...The key to obtaining information about consumers’ needs, requirements and expectations is their feedback, which is not only a source of data and information about customer but is also a way of managing and improving the quality of goods and services especially customer service. Feedback... Learn about: Customer Service Effective Feedback, Service Management, Feedback management...
- Training
- Online
- Beginner
..., and speaking skills that are the most fundamental part of a communication process. Digitization in the modern business world and integration of digital communication has reduced the importance of telephone communication but still it is playing a significant role in direct communication with customers. Research... Learn about: Telephone management, Communication Training, Effective Communication...
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It was a great experience and I simply had a gala time and thanks for the same. It was great,
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It will help you achive your goals. Thanks for the same.
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- Training
- Online
- Intermediate
- 1 Month
- Virtual classes
... the customers inside our organisations and regulators. Following the course you will feel confident in your ability to collect customer data, understand what your customers are saying and make clear, considered plans for improvement based on the results. You’ll be able to identify your complacency gap, and see... Learn about: Customer Service, Customer Segments, Business Improvement...
... the customers inside our organisations and regulators. Following the course you will feel confident in your ability to collect customer data, understand what your customers are saying and make clear, considered plans for improvement based on the results. You’ll be able to identify your complacency gap, and see... Learn about: Customer Service, Customer Segments, Business Improvement...
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It was a great experience and I simply had a gala time and thanks for the same. It was great,
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It will help you achive your goals. Thanks for the same.
← | → see all
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