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...Enjoy your job more, as you interact more effectively with the people you meet and speak to on the phone. Suitable for: All customer-facing and telephone-based roles...
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History
Jon RayConsultancy Ltd was founded in 1995, principally to provide soft skills training to large financial institutions, world-wide, and mainly in professional credit control and collections skills. The Training Takeaway division was created in 2009, specifically to provide soft skills training by distance-learning, through on-line / download technologies.
Advantages of studying here
Professional providers of education over many years and into different cultures. The credit collections training is approved by the Institute of Credit Management as contributing toward their diploma pathway.
The newest offering is still in development and is aimed at credit control and effective collections for small-to-medium enterprises (SMEs). This will be released on CD-ROM
Areas of specialisation
Credit / debt collections training; receptionist, telephone and other soft skills
Description
Jon Ray Consultancy Ltd delivers face-to-face soft-skills training for call-centres, world-wide, in telephone credit control and collections practices, including train-the-trainer where there are very large numbers of delegates and/or where either English or Greek are not the delegates' first language. The Training Takeaway division provides downloadable soft-skills training, where there are lower numbers of delegates (typically 1-2), and with price-points that are attractive to smaller organisations.
