Travel & Tourism Managing Operations

Tour operators are responsible for bringing together each and every component that comprises the complete travel package. For travel products to have value and appeal, every element therein must be of equal quality and reliability. Securing reservations, organising air travel, booking transfers, providing accommodation and so on – all requiring equal care and attention. Should any aspect of the travel package fail to meet expectations, the whole product is regarded as a failure. While the role of the tour operator may often be largely administrative, their actions determine everything that takes place from the customer’s departure to their return.

This exclusive tutorial has been designed for anyone looking to gain a deeper knowledge of tour operations management. Learn how to develop and manage links with principle suppliers, while studying recruitment and training of the workforce. Explore the operations department, outbound tour operations, marketing management, departure transfer checklists and more.