Unlock the Psychology of Service Excellence

"COURSE OUTLINE Being Positively-Emo and Negatively-Emo Emotion’s Impact on Service Excellence Essential Consumer Economics “Consumer Anthropology”: The Schema of the Consumer X, Y and Z customers Recognizing Emotional Triggers Taking control of your Emotional processes Taking control of the Customer’s Emotional processes OBJECTIVE Understanding Emotional Triggers & its impact on Svc Excellence Behavior Understanding the Science of Consumer Behavior Managing Personal Emotional Triggers Managing Customer’s Emotional Triggers"