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Unlock the Psychology of Service Excellence

London School of Business and Finance Singapore

MBA

In Singapore ()

£ 555.99 + VAT

*Indicative price

Original amount in USD:

$ 749

Description

  • Type

    MBA

  • Duration

    2 Days

In a highly competitive retail environment, great service can make or break a business. And great service does not happen by chance, but by putting plans and initiatives in place to ensure that the organisation continues to meet and exceed consumers' ever-increasing expectations.

About this course

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Subjects

  • Psychology

Course programme

"COURSE OUTLINE Being Positively-Emo and Negatively-Emo Emotion’s Impact on Service Excellence Essential Consumer Economics “Consumer Anthropology”: The Schema of the Consumer X, Y and Z customers Recognizing Emotional Triggers Taking control of your Emotional processes Taking control of the Customer’s Emotional processes OBJECTIVE Understanding Emotional Triggers & its impact on Svc Excellence Behavior Understanding the Science of Consumer Behavior Managing Personal Emotional Triggers Managing Customer’s Emotional Triggers"

See related categories

Unlock the Psychology of Service Excellence

£ 555.99 + VAT

*Indicative price

Original amount in USD:

$ 749