Upgrading your skills from Microsoft Exchange 5.5 to Microsoft Exchange Server 2003.

Introduction
This three-day instructor-led course providesstudents with the new knowledge and skills necessary to update and support areliable, secure infrastructure for creating, storing, and sharing informationusing Exchange Server 2003 in a medium- to large-sized (250 to 5,000 seats)messaging environment. This course places each concept in context to theknowledge the students have already gained through their work with ExchangeServer 5.5. It provides a significant amount of hands-on labs, practices, andassessments that allow students to become proficient in the skills needed toupdate and support Exchange Server 2003.

Audience
This course is intended for Systems Engineersalready skilled in Exchange Server 5.5 support tasks who work in medium tolarge environments (250 to 5,000 seats) with multiple physical locations, mixedclient connection protocols, and wireless and Internet messaging connectivity.

At Course Completion
After completing this course, students will beable to:

Configure and manage Exchange Server 2003.

Manage interoperability between Exchange Server 2003 and Exchange 2000.

Secure Exchange Server 2003.

Manage recipients.

Manage public folders.

Manage address lists.

Implement and manage client access with Internet protocols.

Manage client configuration and connectivity.

Manage routing.

Manage mobile devices with Exchange Server 2003.

Manage data storage and hardware resources.

Plan for disaster and disaster recovery.

Back up and restore Exchange.

Perform preventive maintenance.

Migrate users from Exchange Server 5.5 to a separate Exchange Server 2003 organization.

Self-study Components
This course includes four modules for self-study.Because this is an accelerated course, these modules are assigned to studentsto read during the evenings of the first and second day of the course. Theinstructor will briefly review these modules during the following day of class.
The following modules are self-study:

Module 1: Installing and Upgrading to Exchange Server 2003

Module 4: Managing Recipients

Module 5: Managing Public Folders

Module 8: Managing Client Configuration and Connectivity

Prerequisites
Before attending this course, students must have:

Working knowledge of Microsoft Windows Server 2003.

Working knowledge of networking, including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Internet Information Services (IIS).

Working knowledge of Internet protocols, including Post Office Protocol version 3 (POP3) or Internet Message Access Protocol version 4 (IMAP4), Simple Mail Transfer Protocol (SMTP), Hypertext Transfer Protocol (HTTP), and Network News Transfer Protocols (NNTP).

In addition, it is recommended, but not required, that students have completed:

Course 2274 , Managing a Microsoft Windows Server 2003 Environment

Course 2275 , Maintaining a Microsoft Windows Server 2003 Environment

Course 2276 , Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts

Knowledge of Exchange Server 5.5 or Exchange 2000 Server is beneficial but not necessary.

Microsoft Certified Professional Exams
This course will help the student prepare for thefollowing Microsoft Certified Professional exam:

Exam 70-284 : Implementing and Managing Microsoft Exchange Server 2003

Course Materials
The student kit includes a comprehensive workbookand other necessary materials for this class.

Course Outline

Module1: Installing and Upgrading to Exchange Server 2003 (Self-study)
A requirement of a messaging administrator may beto install Exchange Server 2003 on newly acquired hardware. Because of thisrequirement, it is necessary for the administrator to know how to perform aclean installation of Exchange Server 2003. The administrator also needs toknow how to install and use the tools that are needed to manage Exchange Server2003.
Because of the complexity involved in upgrading toExchange Server 2003 from previous versions of Exchange, the administrator maynot perform any upgrade tasks. However, it is still beneficial for theadministrator to understand the overall upgrade process.
Installing Exchange Server 2003 and theaccompanying administrative tools is only the first step in getting aproduction server functioning correctly. To get a production server functioningcorrectly, the final two tasks to complete are covered in Module 2 and Module3.
Lessons

Installing Exchange Server 2003

Installing Exchange Server 2003 in a Clustered Environment

Installing and Using Exchange Management Tools and Utilities

Upgrading from Exchange 2000 Server to Exchange Server 2003
After completing this module, students will be ableto:

Install Exchange Server 2003.

Install Exchange Server 2003 in a clustered environment.

Install and use Exchange management tools.

Upgrade to Exchange Server 2003 from Exchange 2000.

Module2: Configuring and Managing Exchange Server 2003
After an administrator installs Exchange Server2003, he or she must configure the server to run in their messagingenvironment. Configuration tasks include setting up Exchange policies tosimplify administration and configuring Exchange Server so that theadministrator can proactively manage server performance. If the administratorsuse both Exchange Server 2003 and Exchange 2000 Server in their messagingenvironment, they must also effectively manage this mixed environment.
This module describes how to configure and managea newly installed server running Exchange Server 2003 by using the tools thatare in Exchange Server 2003 and in the Windows Server 2003 family.
Lessons

Creating and Applying Exchange Policies

Configuring Exchange Server 2003 for Proactive Management

Adding and Removing Exchange Servers

Discussion: Configuring and Managing Exchange Server 2003
Practices

Creating a System Policies Container

Creating and Applying Recipient Policies

Creating a New Storage Group and a New Store

Configuring Resource Monitoring on an Exchange Server

Configuring Notifications by Using Exchange System Manager

Configuring Performance Logs

Configuring Message Tracking

Adding an SMTP Virtual Server
After completing this module, students will be able to :

Create and apply Exchange policies to simplify administration.

Configure Exchange Server 2003 to proactively manage server performance.

Add and remove Exchange servers.

Module3: Securing Exchange Server 2003
After installing and configuring Exchange Server2003, the administrator will need to secure the Exchange Server. Securing theExchange Server is the final step of the three-step process of installing a newExchange server in the actual environment. (Module 1 and 2 constitute the firsttwo steps in this overall process.) Securing Exchange Server 2003 involvesimplementing antivirus strategies, implementing digital signatures andencryption features, and configuring firewalls, as well as settingadministrative permissions.
Lessons

Preparing for and Protecting Against Viruses

Securing Mailboxes

Implementing Digital Signature and Encryption Capabilities

Configuring Firewalls

Configuring Administrative Permissions

Allowing Only the Required Services to Run on Exchange Server 2003

Discussion: Securing Exchange Server 2003
Practices

Creating Virus-Clean Policies and Procedures

Configuring Exchange to Enable Connection Filtering

Blocking E-mail Addresses and Domains

Implementing Digital Signature and Encryption Capabilities on Exchange

Creating an Administrative Group

Delegating Control of an Administrative Group

Installing the Windows Support Tools

Configuring Custom Security Permissions
After completing this module, students will be ableto:

Prepare Exchange Servers to combat viruses.

Secure mailboxes.

Implement digital signature and encryption features.

Configure firewalls.

Configure administrative permissions.

Allow only required services to run on Exchange Server 2003.

Module4: Managing Recipients (Self-study)
Exchange Server 2003 recipients include Exchangeusers, contacts, and groups. Because Exchange Server 2003 maintains itsdirectory information in the Microsoft Active Directory® directory service, anadministrator manages Exchange recipients by using Active Directory Users andComputers. Additionally, an administrator can use scripting utilities to makebulk changes to the Exchange recipient information that is stored in ActiveDirectory.
Lessons

Introduction to Exchange Recipients

Creating, Deleting, and Modifying Users and Contacts

Managing Mailboxes

Managing Mail-Enabled Groups
After completing this module, students will be ableto:

Describe Exchange recipients and explain the messaging capability of the different Active Directory groups.

Create, delete, and modify users and contacts.

Manage mailboxes.

Manage mail-enabled groups.

Module5: Managing Public Folders (Self-study)
Public folders are an integral part of theExchange Server 2003 messaging system. Public folders enable users in anExchange organization to share information by using a variety of file formats.Managing public folders involves managing public folder data, as well asnetwork access to public folders. An Exchange administrator's primary tool formanaging public folders is Exchange System Manager.
Lessons

Managing Public Folder Data

Managing Network Access to Public Folders

Publishing an Outlook® Form
After completing this module, students will be ableto:

Manage public folder data.

Manage network access to public folders.

Create and publish an Outlook form.

Module6: Managing Address Lists
Users who use Exchange Server as their e-mailserver typically search for other e-mail users in their company by using theglobal address list (GAL), which includes all the e-mail messaging recipients,including contacts with external addresses and distribution groups, in theExchange organization. Administrators use Exchange System Manager in ExchangeServer 2003 to simplify management of address lists. Administrators also useExchange System Manager to create custom address lists that meet users'specific needs and that help them find e-mail addresses faster.
Lessons

Introduction to Address Lists

Managing and Customizing Address Lists

Discussion: Managing Address Lists
Practices

Creating and Customizing Address Lists

Creating an Offline Address List

Customizing Display Names by Using the ADSI Edit Snap-in

Forcing Recipient Update Service to Update the GAL
After completing this module, students will be ableto:

Explain when to use different types of address lists.

Manage and customize address lists.

Module7: Implementing and Managing Client Access with Internet Protocols
Outlook Web Access enables users to gain access totheir mailboxes by using an Internet browser. Outlook Web Access also allowsusers access to data that is in public folders, network shared folders, and oncompany intranets.
Lessons

Introduction to Internet Client Access Protocols

Implementing a Front-End and Back-End Server Topology

Implementing and Managing Outlook Web Access

Discussion: Implementing and Managing Client Access with Internet Protocols
Practices

Choosing Internet Clients and Exchange Technologies

Configuring a Secure Front-End Server

Configuring S/MIME with Outlook Web Access

Configuring SSL Between the Client and the Front-End Server
After completing this module, students will be ableto:

Implement front-end and back-end servers.

Implement and manage Outlook Web Access.

Module8: Managing Client Configuration and Connectivity (Self-study)
Frequently, users ask messaging administrators toassist them with configuring their e-mail software or setting up specificcollaborative features. This module introduces client configuration andconnectivity concepts and demonstrates the common tasks that are associatedwith configuring and customizing Outlook 2003, including performing calendaringtasks in Outlook 2003, and installing and configuring Microsoft OutlookExpress.
Lessons

Configuring and Customizing Outlook 2003

Performing Calendaring Tasks in Outlook 2003

Installing and Configuring Outlook Express
After completing this module, students will be ableto:

Configure and customize Outlook 2003.

Perform common calendaring tasks in Outlook 2003.

Install and configure Outlook Express.

Module9: Managing Routing
Messaging administrators assemble servers runningExchange Server 2003 into routing groups to control message traffic and to helpExchange route messages more efficiently. Configuring routing groups andmanaging their connectivity to the Internet are important parts of anadministrator's day-to-day job.
Lessons

Explaining How Message Routing Works in an Exchange Organization

Configuring Routing in an Exchange Organization

Explaining Internet Connectivity Concepts and Protocols

Managing Connectivity to the Internet

Discussion: Managing Routing
Practices

Deciding on the Best Way to Connect Routing Groups

Creating a Routing Group

Creating a Routing Group Connector

Using the Monitoring and Status Tool to Monitor Server, Connector, and Resource Status

Explaining Internet Connectivity Concepts and Protocols

Creating and Configuring an SMTP Connector

Restricting User Accounts from Sending Internet E-mail

Configuring Exchange to Use an SMTP Relay Host

Configuring the SMTP Connector to Override Relay Settings on the SMTP Virtual Server

Configuring Exchange to Pull E-mail from Another Server by Using ETRN
After completing this module, students will be ableto:

Explain how message routing works in an Exchange organization.

Configure routing in an Exchange organization.

Explain Internet connectivity concepts and protocols.

Manage connectivity to the Internet.

Module10: Managing Mobile Devices with ExchangeServer 2003
This module introduces students to the newmobility feature of Exchange Server 2003.
Lessons

Managing Mobile Service Components

Enabling User Accounts for Mobile Access

Discussion: Managing Mobile Devices with Exchange Server 2003
Practices

Securing Outlook Mobile Access by Configuring SSL on the Virtual Directory

Using Microsoft Internet Explorer 6.0 to Connect to Your Inbox
After completing this module, students will be ableto:

Manage mobility components.

Provision users for mobile access.

Module11: Managing Data Storage and Hardware Resources
To manage and optimally use Exchange data storage,messaging administrators must understand how Exchange Server 2003 stores dataand what storage technologies it uses. Administrators must also understand whateffects hardware components have on Exchange performance and the steps thatthey can take to improve performance.
Lessons

Managing Data Storage

Managing Disk Space

Managing Hardware Upgrades

Discussion: Managing Data Storage and Hardware Resources
Practices

Enabling Circular Logging on a Storage Group

Configuring Exchange Performance Settings
After completing this module, students will be able to :

Manage data storage.

Manage disk space.

Manage hardware upgrades.

Module12: Planning for and Recovering from Disasters
The importance of preparing for the disasterrecovery of the messaging system cannot be overemphasized. This modulediscusses not only how to create a planning document for disaster recovery, butit also explains the various procedures that are involved in backing up andrestoring the messaging system.
Lessons

Planning for Disaster Recovery

Backing Up Exchange Server 2003

Restoring Exchange Server 2003 Stores

Restoring Exchange Server 2003 Servers

Discussion: Planning for and Recovering from Disasters
Practices

Planning for Disaster Recovery

Performing an Online Backup of a Storage Group

Starting the Volume Shadow Copy Service

Using the Mailbox Recovery Center to Reconnect Deleted Mailboxes

Restoring a Mailbox Store from Backup

Using Outlook Web Access to Restore Deleted Messages

Restoring Mailbox Data by Using a Recovery Storage Group
After completing this module, students will be ableto:

Create a plan for disaster recovery in the Exchange environment.

Back up Exchange Server 2003.

Restore Exchange 2003 stores.

Restore Exchange 2003 servers.

Module13: Performing Preventive Maintenance
Preventative maintenance is the key to ensuringthe availability and reliability of the messaging system. By categorizing andscheduling maintenance tasks accordingly, messaging administrators can approachtheir administrative tasks in an organized, systematic manner.
Lessons

Performing Daily Exchange Maintenance

Performing Scheduled Exchange Maintenance

Performing On-Demand Exchange Maintenance

Discussion: Performing Preventive Maintenance
Practices

Checking Monitoring and Status for Potential Issues

Verifying Queues Have no Long-term Undelivered Messages

Checking the SMTP Log for Problems

Checking for Over-limit Mailboxes

Cleaning Mailboxes

Managing the Badmail Folder

Configuring the Postmaster Mailbox that Will Receive NDRs

Defragmenting an Exchange Store

Verifying a Mailbox Store by Using Isinteg.exe
After completing this module, students will be ableto:

Perform daily Exchange maintenance.

Perform scheduled Exchange maintenance.

Perform on-demand Exchange maintenance.

Module14: Migrating Users from Exchange Server 5.5 to Exchange Server 2003
Because it is common for companies to merge, manymessaging administrators must implement messaging deployment plans to supportthe merging of established messaging systems. This module teachesadministrators how to migrate the Exchange Server 5.5 messaging system of acompany running a Microsoft Windows NT® 4.0 domain into the Exchange Server2003 messaging system of another company running Windows Server 2003 and ActiveDirectory. These same steps can also be used to merge two organizations thatuse either Exchange 2000 or Exchange 2003.
Lessons

Populating Active Directory with Windows NT 4.0 User and Group Accounts

Connecting the Exchange 5.5 Directory to Active Directory

Moving Mailbox and Public Folder Contents into an Exchange Server 2003 Organization

Discussion: Migrating Users from Exchange Server 5.5 to Exchange Server 2003
Practices

Creating a Trust Between a Windows NT 4.0 Domain and an Active Directory Domain

Installing ADMT

Migrating User Accounts Using ADMT

Migrating Group Accounts Using ADMT

Migrating Exchange 5.5 Mailbox ACLs Using ADMT

Verifying a Successful User and Group Account Migration

Installing the Active Directory Connector (ADC)

Configuring Resource Mailbox Properties

Configuring an Inter-organizational Connection Agreement

Verifying Synchronization

Organizing Objects in Active Directory

Moving Mailboxes from Exchange 5.5 to Exchange 2003

Replicating Public Folders from Exchange 5.5 to Exchange 2003
After completing this module, students will be ableto:

Populate Active Directory with Windows NT 4.0 user and group accounts.

Connect the Exchange 5.5 directory to Active Directory.

Move mailbox and public folder contents into an Exchange Server 2003 organization.