Using Email to Communicate Effectively

This course will help delegates to avoid the common pitfalls when using email. Delegates will produce professional emails which will help them to be more effective and elicit accurate, helpful responses from the recipients. Even though picking up the phone to a colleague or customer can save time and confusion, much of our work is done via email.
Productivity can be greatly enhanced, saving valuable time and frustration by using clear, concise communication and following some simple practical advice. Target Audience: For those individuals who need to improve their email communication. Learning Objectives At the end of this course you will be able to: Construct a professional email every time (even under time pressure!)Avoid the use of too many words, clichés and jargonBalance the need to be concise with the need to be niceUse positive language, powerful words and phrasesAvoid over-emotional responsesIdentify what email behaviours cause friction with colleagues/customersUtilise a vocabulary that will help your colleague/customer feel valued from your responseUse simple, practical advice to use email in a more productive wayCompose a range of correspondence with fluency and style