Welcome Host

Short course

In Belfast City

Price on request

Description

  • Typology

    Short course

  • Location

    Belfast city (Northern Ireland)

  • Duration

    1 Day

Description


Suitable for: Suitable for anyone in a customer facing environment

Facilities

Location

Starts

Belfast City (County Antrim)
See map
98 Lisburn Road, BT9 6AG

Starts

On request

To take into account

There are no formal entry requirements for this course

Questions & Answers

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We will only publish your name and question

Course programme

This Customer Service training course is designed and accredited through the Northern Ireland Tourist Board, Welcome to Excellence programme. It is designed to help people acquire new Customer Service and communication skills. It is also designed to improve delegate's knowledge of local facilities and services.

The course will include:

ü The importance of excellent Customer Service.

ü The Tourism, Leisure and Hospitality industry - sectors, benefits and values of tourism.

ü What makes a business or organisation stand out?

ü The customer experience.

ü Delivering excellent Customer Service.

ü Successful verbal & none verbal communication.

ü Providing information and advice.

ü Meeting specific needs.

ü Dealing with difficult situations.

ü Boosting business.

ü Assessment activity.

Welcome Host

Price on request