WORKING IN HEALTH CARE - LEVEL 3 COURSE

This Home Study Course includes the following units:

Unit 1: Understanding the Structure of the Health Care Sector

The following topics are covered: The National Health Service; Structure of the Healthcare System in the UK (The Department of Health; The Secretary of State for Health; NHS England; Clinical Commissioning Groups; Health and Wellbeing Boards; Public Health England); Delivery of NHS Services; Primary Care Services; Health Care in the UK Home Countries; Private Health care; and The Complementary and Alternative Medicine Sector.

Unit 2: Liaise Between Primary, Secondary and Community Teams

The following topics are covered: Primary Health Care Team; Secondary Health Care Team; Community Health Care Team; Forming Healthy Working Relationships with Others; Working Together in Teams; Working in Partnership with Others; Confidentiality; Legislation relating to information sharing; Work in ways that are agreed with the employer; Legal Responsibilities; Summary of legislation and regulations; and Useful links.

Unit 3: Support Individuals to Identify, Access and Use Services and Facilities

The following topics are covered: Services and Facilities about Which Individuals May Require Information; Services provided in an Individual’s Home; Services and Facilities provided outside the Individual’s Home; The Benefits of Accessing a Range of Services and Facilities; Identify Possible Barriers to Accessing and Understanding Information; Support Individuals to Understand Information; Check an Individual Understands the Information; Support Individuals to Identify and Select Services and Facilities; Agree Preferred Options for Services and Facilities; Support Individuals to Access and Use Services and Facilities; Support Individuals to Review Access to and Use of Services and Facilities; Methods of Giving Feedback; and Other Sources of Support.

Unit 4 Physical Resources to Meet Service Delivery Needs in a Health Setting

The following topics are covered: Physical Resources; Equipment, Supplies and Aids and Medications Needed By an Individual Receiving Care; IT Office Equipment and Supplies; Managing Physical Equipment Supplies and Materials; Plan the Use of Physical Resources; Obtain Physical Resources; The Purchasing Policy and Procedure; An Environmentally Friendly Purchasing Policy; Ensuring Continued Availability and Quality of Resources; Monitoring the Use of Physical Resources; Space Management; Safeguarding Equipment; IT Security; and Managing Human Resources Efficiently.

Unit 5: Give Customers a Positive Impression of Yourself and Your Organisation

The following topics are covered: Establishing Rapport with Customers; Responding Appropriately To Customers; and Communicating Information to Clients.