Working with Difficult People
Short course
In Luton and Chester
Description
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Type
Short course
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Location
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Duration
1 Day
You will learn the crucial skills of how to manage difficult people, ensuring that the outcome is a win-win result for all concerned, including yourself. Suitable for: Managers who find themselves having to deal with difficult people, aggressive customers and/or suppliers People who feel frustrated when having to deal with others who appear not to be on the same 'wavelength'
Facilities
Location
Start date
Start date
Start date
Reviews
Course programme
You will learn the crucial skills of how to manage difficult people, ensuring that the outcome is a win-win result for all concerned, including yourself.
The course:
- The differences between attitudes, feelings and behaviours
- Which one should you manage?
- What is a positive attitude?
- We all have a personality
- Why people have different perceptions
- Managing conflict successfully
- Achieving a win-win outcome
Additional information
Working with Difficult People