Workplace Administration Complete Diploma - Best Selling CPD accredited Diploma

COURSE CURRICULUM

Module: 1

• What is it, and why?
• What to leave in, what to leave out
• What’s it all about?
• A Random Sample
• What to Do When You Make a Mistake
• Auditing
• Putting it Together

Module: 2

• Defining Bullying
• Why Bullies Do What They Do
• Building a Shield Against Bullies
• What to Do If It Happens to You
• What to Do If You Witness Bullying
• Creating an Anti-Bullying Workplace
• The Law on Bullying

Module : 3

• Defining Conflict
• Types of Conflict
• Open Conflict vs. Hidden Conflict
• Spontaneous and Reflective Behavior
• The Johari Window
• Stages of Conflict
• Conflict Resolution Style Questionnaire
• The Role of Communication in Conflict Resolution
• Active Listening Skills
• Paraphrasing Skills
• Powerful Questions
• Body Language
• The Conflict/Opportunity Test
• Conflict and Its Resolution
• Helping Others Through Conflict

Module: 4

• What Does a Positive Environment Look Like?
• What Can I Do?
• Team Player
• Effective Workplace Relationships (I)
• Effective Workplace Relationships (II)

Module: 5

• The Case for Wellness
• Building the Foundation
• Gathering Support
• Gathering Data
• Performing a Needs Analysis
• Implementing Your Workplace Wellness Program
• Reviewing the Plan
• Evaluating and Reporting Results

Module: 6

• Getting Started
• The Role of Ergonomics in Your Workplace
• The Ergonomic Assessment Cycle
• Identifying and Assessing Ergonomic Hazards
• Developing a Plan to Address Ergonomic Issues
• Identifying and Implementing Solutions
• Obtaining Employee Buy-In
• Tips for Successful Implementation
• Reviewing Your Ergonomics Program
• Basic Ergonomic Principles
• Optimal Sitting and Standing
• Safe Lifting and Transporting
• Ergonomic Workstations
• Safe Tool Selection and Use
• Creating an Ergonomic Environment

Module: 7

• What is Workplace Violence?
• Understanding the Behavior Wheel
• The Anger Management Process
• Communicating Better
• Basic Problem Solving Tools
• Other Ways of Managing Anger
• A Systems Approach
• Developing a Policy and Program
• Risk Assessment
• Hiring Practices
• Workplace Practices and Procedures
• Security Systems and Personnel
• Training Programs
• Developing Emergency Response Plans
• Program Review
• The Immediate Response
• Consulting with the Experts
• Gathering Additional Information
• Re-Evaluating Information
• Communicating Incidents and Threats
• Interviewing Employees
• Risk Level Analysis
• Reviewing the Options
• Analyzing the Impact
• Process Application

Module: 8

• Defining Harassment
• Defining Sexual Harassment
• The Purpose of Training
• Creating a Harassment Policy
• Nipping it in the Bud
• Protecting Yourself
• What If It Happens to Me?
• What If It’s Happening to Someone Else?
• Someone Has Filed a Complaint Against Me!
• Addressing a Complaint
• Handling False Complaints
• Mediation
• Investigating a Complaint
• Making the Decision
• Creating Solutions
• After It’s Over
• Skill Application

Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.