Workplace success - seven key skills you'll need - e-book

Learning Outcomes

• Know your own team member roles and responsibilities.
• Understand ways to be an effective team member.
• Know how it feels to experience change and know your level of change tolerance.
• Understand ways to be flexible in times of change.
• Know what a problem is and ways to approach problem solving.
• Recognise the self-fulfilling prophecy and its relevance to their work.
• Appreciate the variety of behaviours that characterise resourcefulness in the workplace.
• Identify tips to giving and receiving feedback.
• Realise the uses of feedback to increase their strengths as leaders in the workplace.
• Recognise self-confident behaviours in the workplace.
• Utilise a three-step process to building your own self-confidence.
• Apply a number of group methods for creative thinking.
• Recount the history of social and emotional intelligence theory.
• Define Daniel Goleman’s five sets of social and emotional competencies and correlate them to workplace experiences.