Assertiveness to Improve Communication

Course review:

Our courses for best practice and CPD provide a comprehensive range of training opportunities for staff and organisations looking to broaden their outlook and remain up-to-date with new ideas and key skills.

Learning outcomes and objectives

• To understand the difference between assertive, aggressive and passive forms of communication.

• To improve communication with service-users, colleagues and other professionals.

• To learn how to deal with minor irritations before they become overwhelming.

Relates to:

• Health and Social Care core NVQ units 23, 31, 33, 41, and 43.
• Support Services in Health Care NVQ unit SS2.
• Common Induction Standards unit 4 (4.1).

Half day courses usually run from 9.30 a.m. to 12.30 p.m. / 1.00 p.m. to 4.00 p.m.