Communication
Course
Distance
Description
-
Type
Course
-
Level
Advanced
-
Methodology
Distance Learning
-
Class hours
400h
-
Duration
Flexible
-
Start date
November
-
Online campus
Yes
ommunication
Advanced Communication Level 7 Certificate of achievement. Additional CPD Accredited Communication Certificate with 150 CPD points available without extra study. The course comes with easy to understand e-learning study materials.
Communication level 7 Course Certificate of achievement.
Have you ever wondered why it seems so difficult to talk with some people and yet so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Certificate of achievement can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.
Important information
Price for Emagister users: On successful completion of the course you can pay the Endorsed/Accreditation certificate fee in order to claim the certificate.
Facilities
Location
Start date
Start date
About this course
Identify common communication problems that may be holding you back
Develop skills to ask questions that give you information you need
Learn what your non-verbal messages are telling others
Develop skills to listen actively and empathetically to others
Enhance your ability to handle difficult situations
Deal with situations assertively
There is no particular entry requirement.
OPTION-I: Endorsed Certificate of Achievement from ABC Awards
At the end of the course, learner can claim an endorsed certificate by paying £170 accreditation fee+postal charges.
Certificate of Completion
CPD(soft copy) can be claimed for £15. If you need hard copy of this certificate you will pay £25
OPTION-II: CPD Certificate
Upon successful completion of the course, a fee is payable for a CPD Accredited Diploma in PDF format or hard copy.
CPD Accredited Diploma (PDF format)=£30
CPD Accredited Diploma (Hardcopy)=£150
Postage Charges:
National £9
International £15
Reviews
Subjects
- Materials
- Business Communication
- Meetings
- Presentation
- Body Language
- Communication Skills
- Communication Policy
- Communication Training
- Verbal Communication
- Communication Process
- Communication Plan
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Communication - Course Syllabus
Unit 1 - Introduction to Communication Strategies
This Unit covers the following topics:
- Creating Positive Relationships
- Growing Our Self-Awareness
- Developing Confidence
- Communication Basics
- Communication Barriers
Unit 2 - Basic Communication Skills
This Unit covers the following topics:
- Asking Questions
- Probing
- Listening Skills
- Scoring
- Interpretation
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Body Language
- Gestures
Unit 3 - Communication Techniques for the Workplaces
This unit covers the following topics:
- Communication Styles
- Dichotomies in Theory
- Creating a Positive Self-Image
- Seven Things People Determine from Your Appearance
- Frame of Reference
- Techniques for the Workplace
- Prepare, Prepare, Prepare
- Assertiveness
- Self-Attitude
- Words to Watch Out For
- Your Inner Self Talk
- Persuasion
- The lesson: balance enthusiasm with control
- Thirty Ways to Persuade
- The Persistent Response
Unit 4 - Essential Skills for a Communicator
This unit covers the following topics:
- Good Communication Skills
- Barriers to Communication
- Interpersonal Skills
- Getting Comfortable in Conversation
- Plus More
Unit 5 - Verbal Communication Techniques
This unit covers the following topics:
- Role of Body Language over phone
- Verbal Communication Techniques
- The four E’s of an effective telephone voice
- A Service Image
- Plus More
Unit 6 - Writing Business letters
This unit covers the following topics:
- Business Documents
- Beginning the Letter
- Closing the Letter
- Hyperlinks in Email Messages
- Email Protocol for Administrative Assistants
- HTML Format Versus Plain Text
- What Messages Are Inappropriate for Business Email
- Plus more
Unit 7 - Other written Communication
This unit covers the following topics:
- Reports
- Memorandum Report
- Report Templates
- Editing and Proofreading
- Electronic Revisions
- Plus more
Unit 8 - Managing Meetings
This unit covers the following topics:
- Anatomy of a Meeting
- Types of Corporate Meetings
- Common Problems When Scheduling Meetings
- Planning for the Conference
- Preparing Conference Materials
- Plus more
Unit 9 - Time Management
This unit covers the following topics:
- Overview of Time Management
- Controlling Procrastination
- Maintaining an Activity List
- Creating Action Plans
- Plus more
Unit 10 - How to Develop Presentation Skills
This unit covers the following topics:
- Limitations of Telling
- Overcoming Nervousness
- Using Non-Verbal Communication
- Managing the Question and Answer Period
- Tips for Stunning Visuals
- Plus More
Unit 11 - Preparing for a successful Presentation
This unit covers the following topics:
- Preparation Tips
- Elements of a Successful Presentation
- Dressing to Impress
- Creating a Professional Package
- Presentations
- Plus More
Unit 12 - Negotiation Techniques
This unit covers the following topics:
- Handling Objections
- Closing the Sale
- The Changing Customer
- What the Customer Wants
- Negotiation Techniques
- Practicing Negotiation
- Phases of Negotiation
- Negotiation Made Easier
- High Impact Moments
- Plus More
Unit 13 - Active Listening
This unit covers the following topics:
- The Basics of Active Listening
- Understanding the Communication Process
- Plus More
Unit 14 - Telephone Skills
This unit covers the following topics:
- Telephone Usage
- Telephone Manners
- Telephone Etiquette Tips
- Domestic Long-Distance Calls
- Voice-Mail Etiquette
- Plus more
Unit 15 - Public Speaking
This unit covers the following topics:
- Planning
- Force Field Analysis
- Controlling Your Jitters
- Making Your Listener Hear You
- Structuring Ideas
- Organization Methods
- You Body Language
- Plus More
Additional information
Communication