BCS Certificate In Modelling Business Processes Evening Class

Introduction

This course prepares delegates to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling. The certificate is an optional module in the BCS Business Analysis Diploma.

It is recommended that delegates purchase Business Analysis - Third Edition with the following ISBN numbers:

• 178017277X
• 978-1780172774

Please Note: This is an Evening Class

• This Class Starts at 5:30pm and Finishes at 10:30pm

The Benefits of Evening Classes

Our new evening classes offer a range of benefits:

• No time off work or university – because you’re studying at the end of the day, you can continue to work or attend your regular classes without any disruption
• Earn while you learn – Being able to work while you study can help to offset the cost of the course and place you in a strong financial position going forward
• Manageable sessions – We have taken our regular courses and split them into chunks suitable for evening classes, so you receive the same great learning experience but at a time and pace which suits you

Course Content

Context for business process modelling

• Business systems and IT systems
• Definition of a process
• Context and detailed approaches
• Logical and physical processes
• Roles and responsibilities in business process modelling
• Process and functional views of an organisation

The organisational view

• Stakeholders
• Value chain analysis
• Systems within an organisation
• Scope of processes
• Case study – stakeholder identification and value chain analysis

Modelling an organisation

• Case study – high-level organisation models

Modelling processes

• Approaches to process modelling
• Flow charts
• Scenario descriptions
• Activity diagrams
• End-to-end process maps (‘swim lane’ diagrams)
• Business events
• Business rules

Creating ‘As is’ process models

• Case study – identifying business events and constraints
• Case study – creating an ‘is’ process map

Analysing tasks

• Identifying tasks
• Business events
• Business rules
• Task analysis worksheets

Human aspects of performance

• Support required
• Standards
• Skills
• Feedback and consequences
• Human performance worksheets

Managing and measuring processes

• The role of the manager
• Hierarchy of measures
• Formal approaches to measurement – Six Sigma

Process improvement and redesign

• To be’ process models
• Benchmarks
• Process problems:
• Process disconnects
• Handoffs
• Delays
• Lack of IT support
• Process redesign patterns

Creating ‘To be’ process models

• Case study – ‘should process maps’

Implementation issues

• IT requirements
• Organisation design
• People issues
• Procedure design
• Managing change
• Case study - implementation

IT support for business processes

• Bridging the gap between processes and IT
• Defining IT requirements from process models

Course summary and review

• Review of concepts and techniques

BCS Membership

Included in your professional certification; one year’s free BCS, The Chartered Institute for IT, Associate membership.

Upon passing your examination, make the most of your professional certification and continue your career development with BCS Associate membership. Whether you’re looking for career support through the BCS global skills, training and development framework, SFIAplus, seeking promotion or a network of new contacts, we’re here to support you. BCS membership provides exclusive access to resources, content and opportunities that will enrich your career.

BCS Membership allows you to give back to society. Some of the industry’s challenges are around personal data, health, education, and IT capabilities. By becoming part of our professional community you can get involved and do your bit to make IT good for society.