Certified Desktop Support Technician: PDA (SCQF Level 7)
Vocational qualification
In Glasgow
Description
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Type
Vocational qualification
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Location
Glasgow (Scotland)
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Duration
1 Year
The Certificate in Desktop Support gives the ideal grounding to get you started in your IT career by ensuring you have the skills to successfully support users and troubleshoot Windows based desktop applications and desktop operating systems. Candidates will be able to sit Microsoft Certified Desktop Support Technician (MCDST) exams and achieve Microsoft MCP/MCDST accreditation.
Facilities
Location
Start date
Start date
About this course
Industry related experience. Applicants over 18 may be accepted with lower qualifications.
Reviews
Course programme
Certified Desktop Support Technician: PDA (SCQF Level 7)
Course Description
The Certificate in Desktop Support gives the ideal grounding to get you started in your IT career by ensuring you have the skills to successfully support users and troubleshoot Windows based desktop applications and desktop operating systems. Candidates will be able to sit Microsoft Certified Desktop Support Technician (MCDST) exams and achieve Microsoft MCP/MCDST accreditation.
Preferred Entry Requirements
Industry related experience. Applicants over 18 may be accepted with lower qualifications.
Course Duration
Course Duration: 1 academic year
Start Date: Aug-09
End Date: Jun-10
Hours per week: 3 hours (plus recommended 3 hours self study)
Course Content
Supporting Users & Troubleshooting a desktop Operating System; Support Users & Troubleshooting Desktop Applications.
Progression
Progression to Microsoft Certified Systems Administrator (MCSA). Employment as Desktop Technician; Helpdesk/Call Centre Technician.
Certified Desktop Support Technician: PDA (SCQF Level 7)