Debt Management And Credit Control

Accreditation
This course is an ASET Level 3 Diploma (In conjunction with Study House a licenced centre)
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies.  The course will take around 80 hours of study to complete.
Pack/Course Contents
·         Studyguide
·         Comprehensive study notes for each element of the course
·         Self-assessment activities
·         Assignments
·         Tutor support
·         Assignment marking & feedback
·         Accreditation
COURSE CONTENT
The course is divided up into three modules, as follows:
Unit 1 - Credit Control
·         Credit
·         Cutting down on credit
·         Bad debts
·         Sales discounts
·         Is my customer credit worthy?
·         Credit application form
·         Trade references
·         Bankers references
·         Credit checks
·         Credit insurance
·         Credit control routines
·         Terms and conditions of sale
·         Interest
·         Invoices
·         Aged debt analysis and debt turn
·         Debt recovery through the courts
·         The Courts and their powers of collection
·         3 track system - Full description in unit 2
·         Statutory demands, Insolvency and Bankruptcy
·         Statutory demands
·         Insolvency
·         Winding up petitions
·         Voluntary arrangements
·         Administration orders
·         VAT and Tax relief for Bad debts
·         What VAT relief is available?
·         How to claim relief
·         Tax relief
Unit 2 - Debt Management Agencies
·         Credit checking agencies
·         An explanation of what credit checking agencies do
·         The information they hold
·         How to use their services.
·         Factoring companies
·         A history of factoring,
·         an explanation of how their products work
·         The services they can offer.
·         Specialist Legal Services
·         What services are on offer
·         How to use their services effectively
·         The Courts
·         How and when it is appropriate to use the courts
·         Advice on applying for legal resolution
·         The 3 track system
·         Small Claims Track
·         Fast Track
·         Multi track
·         Costs verses Settlement - Is it worth it?
·         Debt Collection Agents
·         Bailiffs
·         What are they?
·         What are the costs involved?
·         What are their collection powers?
·         Sheriffs
·         What are they?
·         What are the costs involved?
·         What are their collection powers?
·         Private Debt Collections agents
·         What are they?
·         What are the costs involved?
·         What are their collection powers?
Unit 3 - Communication
·         Telephone Communication
·         Telephone skills
·         Handling problems and objections
·         Dealing with difficult customers and controlling anger
·         How to gain commitment to pay
·         Written Communication
·         When to choice written forms of communication
·         Email verses letters - When is each format appropriate?
·         Sample letters
·         Request for payment
·         Demand for payment
·         Legal demand for payment
·         How to deal with customer responses
·         Common responses and excuses
·         How to reply to customer responses
·         How to gain commitment