Develop Emotional Intelligence
Short course
Online
Description
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Type
Short course
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Level
Beginner
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Methodology
Online
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Class hours
20h
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Duration
Flexible
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Start date
Different dates available
Having high levels of emotional intelligence (EI) can give you a real advantage in today’s competitive working environment. Emotional intelligence is all about your ability to recognise and understand your emotions and your skill at managing and dealing with other people’s emotional states. Put simply, it is the ability to problem solve with or without emotion. An individual with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations.
Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals.
Facilities
Location
Start date
Start date
About this course
This course will give you the tools you need to be emotionally intelligent in your workplace, and will help you to elevate your levels of EI so that you can achieve better results at work.
Team leaders and frontline managers
CERTIFICATION: Global Management Academy Certificate.
Reviews
Subjects
- Intelligence Analysis
- Emotional Intelligence
- Self-Awareness
- Self-management
- Social awareness
- Relationship Management
- Emotional
- Team Building
- Team Motivation
- Motivation techniques
Teachers and trainers (1)
James Johnston
Director of Studies
James is the ILM Program Director at Global Management Academy. James has an MBA and MA Education, and has 30 years of experience in Senior Management, Business Consulting and ownership of several companies, including software and consulting companies in Australia and Britain.
Course programme
The content of this course includes:
- Understanding Emotional Intelligence
- Why EI is so important
- Emotional Intelligence in the Workplace
- Models of Emotional Intelligence
- The 4 elements of emotional intelligence
- Developing Self-Awareness
- Developing Self-Management
- Developing Social Awareness
- Improving your Relationship Management
- Influencing others
- Emotional Intelligence and your Team
- Helping your team develop their emotional intelligence
- Encouraging optimism
- Planning to grow your emotional EQ.
Additional information
Develop Emotional Intelligence