Exploring Word of Mouth Communication

Course details Integral to our courses is the belief that people improve their professional practice by taking time out to reflect on and reassess what they currently do in the workplace and by sharing their real-life experiences with the other like-minded professionals. As a result each course is unique and geared to the experiences of the individuals that are participating, which may result in the course content altering slightly from course to course. The course will examine topics such as: Why people engage in word of mouth communication Characteristics of word of mouth communication Characteristics of people who have a high propensity to engage with word of mouth communication Viral marketing; online communities; social networks Word of mouth and its relation to satisfaction and trust Strategies to promote word of mouth communication Incentivisation of word of mouth Evaluating the impact of word of mouth. Programme Specification Programme specifications provide definitive records of the University's taught degrees in line with Quality Assurance Agency requirements. Every taught course leading to a BU Award has a programme specification which describes its aims, structure, content and learning outcomes, plus the teaching, learning and assessment methods used. View the programme specification for Build Your Own MA (BYOMA) - Media Short Course Framework. Whilst every effort is made to ensure the accuracy of the programme specification, the information is liable to change to take advantage of exciting new approaches to teaching and learning as well as developments in industry. If you have been unable to locate the programme specification for the course you are interested in, it will be available as soon as the latest version is ready. Alternatively please contact us for assistance.