Full Time Overseas Resort Representative BTEC Diploma Level 2

Overseas Resort Representative BTEC Diploma Level 2 (Sept 10)

Course code: B0820

Course category: Full-time

End Qualification: City & Guilds Diploma

Course location: Pelham Campus

Course aims:
Travel and Tourism is one of the most exciting and vibrant industries in the world. You could be helping someone find their dream holiday, travelling the world as a flight attendant, helping people party in sunny locations as a holiday rep, or progressing through the
ranks as a top manager.
Our courses, taught by staff with many years experience working in the industry, also equip you with the skills and confidence to pursue a career in many other fields.
Studying with us is fun - we go on study trips around the world, from New York to London, and practice using cabin simulators and our real-world travel
bureau which sells holidays and flights to staff, students and the general public.
If you are training as cabin crew and air operations, you will wear professional
uniform during your time with us. Our BTEC and vocational courses are practical in nature, so when you move into your career you will feel well prepared to meet the challenges.
This programme is designed to equip you with the skills and knowledge needed to gain employment with a Tour Operator within an overseas team.
The course completes at the end of March enabling you to commence work at the beginning of the season in April 2011.
This dynamic, high profile programme has been developed in conjunction with a major holiday company and is specifically designed to enrich students learning through a range of activities and experiences. The course units are delivered by industry experienced tutors who are specialists in their areas.
You will also study selling skills and world wide destinations

Course content:
On this course you will study:

• Preparation for working overseas
• Customer Care
• Communicating with Customers
• Working as part of a resort team
• Working as a rep

Tutors:
The Travel dept is managed by Kevin Green an experienced cabin crew trainer and teacher; he worked in the travel industry for over 15 years as a holiday rep and cabin crew. All your lecturers have travel experience including cabin crew, resort reps and airport check-in. We have excellent links with major tour operators and award winning airlines.

Assessment: The course is assessed by internal and external bodies with formal progress tests and assignments taken throughout the course and continuous feedback on your progress.
Assessment will be a combination of exams, written work and role plays

Awarding Body: City & Guilds

Entry Requirements:
Applicants should have a minimum of 3 GCSEs grade D or equivalent (preferably Maths or English), a good level of personal presentation and communication skills. If English is your second language you will need to have ESOL Level 1 or equivalent.

Progression and links:
Progress onto another L2 vocational course at City College (including for example travel, hair and beauty or childcare).
At the age of 18 you can apply directly to be a resort rep.

Academic Centre:
CTRT - Travel and Tourism

Costs of your Course:
There are five parts to the cost of your course:

• Tuition Fees
• College registration
• Awarding Body registration
• Resource Fee
• Exam / Assessment Fees

Tuition fees

How much will the Tuition Fees cost?

Below are the fees for 09/10.