Customer Service – Representative

Understand the key to creating a quality customer service experience
Know how to handle difficult customers with skill and professionalism
Boost customer satisfaction by understanding what your customers want and how they shop
Provide an exceptional phone service to win over prospective customers and boost brand loyalty
Fast track your career by gaining the skills required to excel in customer service roles
Understand why customer service is so important and the key to business success
Sharpen your communication and interpersonal skills to excel in any customer-facing role
Identify the fundamental principles of total quality management (TQM)

This course is ideal for those who are new to the customer service sector and wish to develop their skills and knowledge to excel in their role. It is also ideal for professionals who deal with clients and want to gain valuable customer-facing skills. To provide you with ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours, with the freedom to study at your own pace.

Once you have successfully completed the course, you will have the fundamental knowledge and credentials to pursue a career in the customer service sector and excel in the following roles:

Customer Service Representative
Customer Service Assistant
Telemarketer
Customer Service Advisor
Retail Assistant
Receptionist

The Customer Service – Representative is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.