ISO/IEC 20000-2:2005

Description
This code of practice describes the best practices for service management processes within the scope of ISO/IEC 20000-1.

Program

ISO/IEC 20000-2:2005 supersedes BS 15000-2:2003

This code of practice describes the best practices for service management processes within the scope of ISO/IEC 20000-1. It represents an industry consensus on guidance to auditors and offers assistance to service providers planning service improvements or to be audited against ISO/IEC 20000-1:2005.


If you'd prefer a hard copy of this standard, then ISO20K Standard (Hardcopy) + Pocket Guide is the perfect solution. It features hard copy versions of both parts of the ISO 20000 standard plus a copy of ISO/IEC 20000: A Pocket Guide - the easy-to-understand pocket guide to ISO 20000. Otherwise read on.

ISO/IEC 20000-2 recommends that service providers should adopt common terminology and a more consistent approach to service management. It gives a common basis for improvements in services and provides a framework for use by suppliers of service management tools.

Publisher: IEC
Format: Electronic Download .PDF
Licensing Terms : Purchase and Use of this Product is Subject to this EULA .
Availability: Immediate Download
Other Formats: Hardcopy or Multiuser Site License

Order today for immediate download!