ITIL® Intermediate Level - Service Capability Modules OSA, PPO, RCV, SOA Training & Exam Package
Vocational qualification
Online
Description
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Type
Vocational qualification
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Methodology
Online
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Duration
12 Months
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Start date
Different dates available
Prepare yourself to take on the Managing Across the Lifecycle in the best way with this Service Capability track. This training and exam package includes Operational Support and Analysis; Planning, Protection and Optimization; Release, Control and Validation and Service Offerings and Agreements.
Facilities
Location
Start date
Start date
About this course
Upon completion of this package, students will have a complete understanding of the ITIL® Service Capability modules. Once the examinations for each course have been passed the student will be able to take the Managing Across the Lifecycle course. They will also be able to function in a plethora of service management, IT and analyst roles earning an average salary of £45,000.
Source: www.payscale.com
Anyone who holds the ITIL® Foundation Certification and needs to get an understanding or set of qualification that show their full understanding of the Service Capability track on their way to getting the MALC. The Service Capability program is usually undertaken by IT professionals, business managers and business process owners involved in demand management, service level management and financial management roles on a day-to-day basis.
In order to sit the examinations in this package, students must have completed their ITIL® Foundation Examination and passed it.
Reviews
Subjects
- Systems
- Change Management
- Stakeholder Management
- Quality
- Planning
- Technology
- Quality Training
- Configuration management
- Knowledge management
- ITIL
- Protection
- Validation
- Optimisation
- Operational Support
- Service Capability
- Framework Transition
- Third Parties
- Critical Sucsess Factors
- Service Offerings
Course programme
Additional information
ITIL® Intermediate Level - Service Capability Modules OSA, PPO, RCV, SOA Training & Exam Package